ANKON BHOWMICK
Harris Park
Summary
Motivated and hardworking Civil Engineering student at Macquarie University, with a strong academic record and hands-on training.
Developed essential skills in fast-paced, collaborative environment, demonstrating strong analytical thinking and problem-solving capabilities. Seeking to transition into new field where these transferable skills can be effectively applied. Committed to contributing to team success and achieving impactful results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Trainee
Bangladesh Barista Training Academy
04.2025 - 04.2025
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Interacted with customers under supervision to support operational objectives.
- Developed effective improvement plans in alignment with goals and specifications.
Customer Service Representative
Shwapno
07.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor - Civil Engineering
Macquarie University
Sydney, NSW07-2029
Higher Secondary Certificate - Science
Dhaka City College
Dhaka, Bangladesh09-2024
Skills
- Coffee preparation & barista service
- Cash handling and POS basics
- Teamwork and leadership
- Safe driving practices
- Customer service & communication
- Adaptability & problem-solving
- Time management
- Data entry
Certification
- Barista Training Course - Bangladesh Barista Training Academy - 2025
- Valid Driving Licence - Bangladesh - 2025
LANGUAGE
Bengali: Native
English: Fluent
Hindi: Spoken
Inter-house Sports Competition-2021
Participated as a member of SCOUT team in the March-Past of annual sports competition held in 2021.
AVAILABILITY
Available for immediate start. Flexible for weekdays, weekends, and evening shifts around study schedule.
Timeline
Trainee
Bangladesh Barista Training Academy
04.2025 - 04.2025
Customer Service Representative
Shwapno
07.2024 - 12.2024
Bachelor - Civil Engineering
Macquarie University
Higher Secondary Certificate - Science
Dhaka City College
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