Anku Ghai
Summary
To provide children with the necessary care and education to be successful learners. Dedicated to creating an atmosphere that is stimulating, encouraging, safe, and adaptive to each child's individual needs.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
15
15
years of professional experience
Work History
HI Trans Transport
Customer Services
01.2023 - 06.2023
- Maintained clean and organized work environment to maintain customer safety.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
- Collaborated with other departments to guarantee customer satisfaction.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Gathered and verified data from customers to promote marketing initiatives.
- Maintained up-to-date knowledge of product and service changes.
Childcare Educator
Storytime Childcare And Learning Centre
01.2019 - 11.2022
- Duties performed as child educator :
- Organize and participate in recreational activities, such as games
- Observe and monitor children's play activities
- Read to children, and teach them simple painting, drawing, handicrafts, and songs
- Instruct children in health and personal habits such as eating, resting, and toilet habits
- Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods
- Sterilize bottles and prepare formulas
- Dress children and change diapers
- Duties performed as carer at Beenleigh nursing home:
- Assisting residents with mobility equipment
- Helping with food and Aluids
- Maximising a resident's physical function and maintaining domestic aged care arrangements
- Assist clients with personal care tasks, such as washing, dressing, eating and toilet ting Assist in the safe lifting, transferring, repositioning and movement of clients
- Observe, monitor and record clients physical and emotional well-being
- Hobbies and interests:
- Reading and creative writing
- Creating Rhymes with children
- Exceptional cooking skills (Cuisine- Indian, English, continental)
Certified Nursing Assistant In Training
Age Care
01.2013 - 01.2016
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided customized care according to individual health plan.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Worked alongside certified nursing assistants to check vitals and tend to patient needs.
- Organized and managed patient charts and files.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Cleaner
Pickwick group
01.2008 - 01.2012
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
Education
Carer institution Australia
2022
Bachelor - Home Sciences
Lovely institute India
2021
Diploma - undefined
Alora Institute
Brisbane, QLD2019
undefined
AIN Apex Institute, Alora Institute
Gravatt, Mt2014
IV - undefined
2006
Skills
- SKILLS AND ABILITIES
- An outstanding team player and also can achieve the tasks independently
- A hardworking and motivated person in the organization
- Excellent communication skills both verbal and written
- Experienced in working with people of other nationalities, including those with language
- Difficulties
- COMPUTER SKILLS
- MS Office (Word, Excel, Power Point)
- Sealant Application
Additional Information
- 5
Timeline
HI Trans Transport
Customer Services
01.2023 - 06.2023
Childcare Educator
Storytime Childcare And Learning Centre
01.2019 - 11.2022
Certified Nursing Assistant In Training
Age Care
01.2013 - 01.2016
Cleaner
Pickwick group
01.2008 - 01.2012
Carer institution Australia
Bachelor - Home Sciences
Lovely institute India
Diploma - undefined
Alora Institute
undefined
AIN Apex Institute, Alora Institute
IV - undefined
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