Ankur Katoch

• Oversee the overall operation of the store, with indirect responsibility for 150+ employees.
  Complete performance reviews, succession planning, and performance management for a team of 20 employees.
  Provide employees with coaching and development advice to encourage high performance.
  Educate employees on how to deliver exceptional customer service to customers, suppliers, and colleagues.
  Conduct forecasting and trend analysis to utilize opportunities for growth within the department.
  Complete staff rosters, manage salary budgets, and conduct recruitment activities to fill vacant roles.
  Perform visual merchandising to create visually appealing displays that adhere to brand values and standards.
  Collaborate with planners and buyers to ensure adequate allocation of stock throughout the store.
  Provide details of daily sales numbers to the Regional Manager and attend weekly store manager conference calls.
  Operate and update the client management database and complete regular reporting requirements.
  Maintain focus on overall sales and profitability outcomes, consistently achieving KPIs.
  Played a pivotal role in assisting with three store refurbishments during time at David Jones.

Malvern

Highpoint

Bourke Street Mall

• Maximized sales opportunities, seeking new ways to engage shoppers and increase customer base.
• Identified opportunities for continuous improvements to operations, processes, and overall service delivery.
• Completed staff rosters, performance reviews, performance management, and WHS training.
  Produced and examined statistical data and financial information.
• Recruited and trained team on how to deliver exceptional customer service, striving for excellence.
• Planned and rolled out projects within set timeframes and budgetary constraints.
• Evaluated the effectiveness of projects and made further recommendations where required.
• Developed and reviewed administrative functions, ensuring compliance and efficiency.
• Built and maintained beneficial relationships with internal and external stakeholders.
• Resolved customer complaints, ensuring customer satisfaction.
• Identified and addressed OHS risks to maintain a safe environment for employees and customers.
• Planned and implemented business models designed to increase sales and maximize profit