Ankur Kumar
Sydney,NSW
Summary
Adept Sr. DevOps Engineer with a proven track record at Service NSW, I excel in Linux administration and cross-functional collaboration. Leveraging extensive experience in network design and automation control, I've successfully migrated network traffic, enhancing system efficiency. My leadership in deploying robust security practices and fostering continuous improvement underscores my commitment to technical excellence and team synergy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. DevOps Engineer
Service NSW
08.2023 - Current
- Responsible for operating the cloud platform services and ensuring that all services are working and running optimally
- Responsible for platform maintenance/administration and issue resolution to ensure best practice administration is embedded
- Actively managing the ticketing queue for customer issues which includes, AWS new account creations, VPC creation, provide valid CIDR range to the product teams and manage identity access management for robust and secure cloud infrastructure along with DNS record management
- As part of Network transformation migrated product teams Prod and Non-Prod Network VPCs traffic from Nat Gateway to Transit Gateway using terraform and manually for who are not onboarded to Auto process yet using various Change management requests
- Manage CI-CD pipeline to ensure smooth development of new features and upgrade existing feature
- Assist in the changes to software engineering and operations with the adoption of new technologies which includes GitLab authentication method, Domain registration ownership transfer etc
- Created Sandbox environment for AI hackathon event held in March-April 2024 using python, Gitlab and AWS as provider with terraform
- Provide 24/7 on call support for any customer escalations along with terraform/GitLab pipelines
- Have a good extensive scripting and application development experience
- Delivered efficient/repeatable platform engineering and application maintenance tasks through the latest orchestration and strategy-building tool monitoring, alerting, trend analysis across multiple components of the platform
- Deliver high level options, conceptual approaches, technical recommendations and estimates to support the transition of system designs into operation
- Assist in the development and maintenance of support strategies, operational standard procedures, performance strategies, robust configuration practices and automated processes
Sr. System Dev Engineer
Amazon Web Services
09.2014 - 08.2023
- Provides technical support and architects safe and robust cloud hosting solutions spanning all Services for clients of Amazon Web Services (AWS)
- Assists in migration of in-house server resource to AWS for high availability, fail-safe hosting to optimize cost and ease in management
- Supports automation of application deployment in the cloud through LAMP, Cloud formation, Beanstalk
- Generate metrics dashboard using CloudWatch and cloud trail logs
- Scripting support via bash, python and Perl to AWS customers
- Troubleshoot complex cloud computing problems that span all AWS services including internet and network related issues
- Troubleshoot HTTP, DNS and TCP/IP related issues
- Advises clients on security best practices for cloud-based resources
- Subject area expert in relational database services (MySQL, PostgreSQL, MS SQL, and Oracle databases
- Support Linux (Amazon AMI, Ubuntu, Red hat) and Windows Server
- Provide support to AWS customers to setup their Terraform, Puppet and Ansible environments
- Support Developer code and AWS REST API interactions with Perl, PHP and Python
- Works directly with service teams, communicating challenges and helping to implement improvements to services at AWS
- Directly interacting with Change management team to make any change in production environment
- Provide 24/7 On Call support for emergency issues, interacting with management teams and reliability engineers to investigate the issue and provide solution
- Developing documentation for training & weekly reports
- Provides training and mentorship for new developer supports
- Architecting backup solutions via Storage Gateway, S3, Glacier and 3rd party applications
Sr. System Engineer
OzeIT Pvt. Ltd.
01.2014 - 08.2014
- EC2 AWS account management
- Setup/manage load balancing on multiple EC2 instances
- Installation of UCM (Universal Content Management) on Linux, Solaris and windows servers
- Configuration and installation of Nagios and Cacti monitoring tools on Linux server
- Installation and configuration of JIRA
- Installation and configuration Apache server
- Maintaining Virtual machines on VM Ware ESXi server
- Perl, bash and php scripting for automate tasks in servers
- Create Password less login between linux servers
- Configure/Manage Soft Links and Hard Links in linux servers
- Service level monitoring of Linux servers & network devices with Nagios, opsview and open view
- Server tuning for fast performance of the website and applications based on web
- Maintaining system network security polices addressing server security issues
- Design new security systems or upgrading existing ones
- Testing, evaluating and implementing new network security products
- Troubleshoot and solve Network and Servers issue
Monitoring Specialist
British Sky Broadcasting (UK)
02.2011 - 01.2014
- Troubleshoot and solve Linux & Windows Servers issue via ticketing system (Servicenow)
- Design and develop network devices monitoring dashboards for other department internally
- Conduct network analysis and development to keep systems update with new technologies
- Manages and supports networking and security services in LAN, WAN and Internet network Infrastructure
- Manage automation software such as puppet
- Manage Cloud infrastructure such as AWS (Amazon Web Services)
- Fetch data from 3rd party vendors (Akamai, level3 etc) through various scripts and put into Database
- Designing best practices for backups, and whole infrastructure
- Manage Opsview, Open view, SCOM and other monitoring tool
- Develop/Manage PHP & java-based dashboards
- Develop Java based iPhone/iPad apps
- JQplot and java scripting
- Create Perl, Bash and PHP based scripts for automation in servers
- Database management such as optimization and MySQL Master/Master and Master/client Based Replication
- Jasper server installation
- Drupal CMS installation and management
- Tivoli Business service Manager
Sr. System Administrator/Consultant
OzeIT Pvt. Ltd.
01.2010 - 02.2011
- Company Overview: OzeIT Pvt Ltd
- Is Australian based company provide IT infrastructure such as Network, Linux/Windows Servers and other IT Services to their nearly 200 to 300 hundred clients
- My responsibilities are divided into two parts 1st Designing of Server/Client and Network infrastructure and 2nd one is Troubleshooting & Server monitoring
- Which also includes users accounts management on Linux/Windows servers
- Installation/Configuration of Linux & Windows servers
- (Linux & Windows) server migration, Installation & managing of Web logic 10.3 on Linux, Solaris And windows servers
- Installation and configuration of Oracle 10g and Oracle 11g
- Installation and configuration of apache2.0, 2.2 on Linux Bare server
- Manage Virtual machines on VM Ware ESXi server
- Create Symbolic links on Linux Servers
- Backup and restoration of database such as Mysql & Mssql
- Manage Daily Backup on Linux/Windows servers
- Setup of Cisco & NetGear Routers/Switches
- Deployment of Subversion
- Monitoring of servers with Nagios
- Install/Configure of LAMP Server
- Monitoring, Maintaining and troubleshooting Window/Linux and Sun Solaris (UltraSparc) Systems
- Deployment of Content Management Systems
- Installation/Configuration/Manage Puppet Master and Client server
- OzeIT Pvt Ltd
- Is Australian based company provide IT infrastructure such as Network, Linux/Windows Servers and other IT Services to their nearly 200 to 300 hundred clients
Senior System Administrator
HOSTRIGHTNOW Technologies
06.2009 - 12.2009
- Company Overview: HostRightNow is an ISO: 9001 certified company
- Established in year 1997, now having clients in 57 countries word wide with corporate offices in USA, UK and Asia pacific
- My key responsibilities were providing support to Webhosting Services support team
- Managing, monitoring, and maintaining the Servers
- Server designing, installation, configuration, and troubleshooting systems
- Responsible for installing, managing, and upgrading Windows, Linux and performing overall Network maintenance including installing and configuring applications, creating users, and Reviewing security measures
- Work with the helpdesk to troubleshoot any network or server issues that may arise and Communicate to the end-user of resolutions to such issues
- Daily provide training to juniors for Cpanel/WHM & Plesk, Manage IPTABLES, APF/BFD & CSF Firewalls on Linux, Deployment of Java based CMS, Automation for backup, Migration of accounts & find high resource consuming user using Shell scripting, Installation Configuration of LAMP
- HostRightNow is an ISO: 9001 certified company
- Established in year 1997, now having clients in 57 countries word wide with corporate offices in USA, UK and Asia pacific
Linux System Administrator ( JSA-I)
Add2Net (Lunarpages) Webhosting (US)
01.2007 - 05.2009
- Company Overview: Add2Net (Lunar pages) is launched in 1998, and have since established as a global web hosting provider
- Server Monitoring, Dedicated Server & Virtual Private Server setups
- Server Migration from one Data Center to Another
- Phone support, Live Chat & Email Support (Ticket System)
- Installation & Configuration of Web Applications on various Server
- Troubleshooting in cpanel for FTP & email issues
- Setup Load Balancer on Dedicated servers, Kernel Patching & IPsec/VPN
- Install Plesk, Mssql & many Other applications on CentOS servers
- Manage user accounts with WHM & Plesk
- Daily Backup of client Data
- Installation of 3rd party software’s such as Cpanel, Plesk, PHP, Mysql, Exim, Qmail, subversion (SVN) & Java based applications (CMS)
- Add2Net (Lunar pages) is launched in 1998, and have since established as a global web hosting provider
Education
MSc. - Network Protocol Designing
G.N.D.U Amritsar
B.C.A - Bachelor of computer application
G.N.D.U Amritsar
Skills
- Extensive experience in Linux performance tuning, such as patching and building optimized kernel, building open source software under Linux or FreeBSD, such as KDE, Mozilla, XFree86, Apache for Intel, PPC or Alpha
- Competent to deploy remote administration, including network and firewall
- Zend Optimizer can install all software on Linux-based servers
- Pingplotter, Netflow and smokeping
- Monitoring tools like Nagios, Cacti, and Zenoss
- Continuous deployment
- Software testing
- Continuous integration
- Network operations
- System Design
- Version control systems
- Database Administration
- Incident Management
- Scripting Languages
- Performance Tuning
- Security best practices
- API Development
- Solution building
- Linux administration
- Release management
- Systems testing
- Systems design support
- Continuous Improvement
- Network performance
- Cross-Functional Collaboration
- Disaster Recovery
- API Integration
- Software Development
- Technical solutions
- Network Administration
- Data connectivity solutions
- Network design
- Testing management
- Automation control
- Application deployment
Projects
Setup HAPROXY server for UK Based web hosting Company (www.hostingsolutions.co.uk/clientarea/) also worked on XEN SERVERS for them. Migrate Linux Dedicated servers(Cpanel & Non-Cpanel) from one machine to another. Data Center migration in LUNARPAGES. Setup Dedicated & VPS servers for (http://www.q3cs.net/) (USA based company) as well. Installed Nagios & Zenoss on VPS. Configure Cisco ASA5505 & Cisco routers for UjammaConstructions Pvt. Ltd. As per (http://www.q3cs.net/). Migrate Windows 2003 SBS to Windows 2008 SBS (Exchnage, AD, Domain Controller, SharePoint, MsSQL & many 3rd party software) and setup backup on 9 servers with NAS storage for (http://www.q3cs.net/). Migrate 25 websites from Linux server (Go daddy) to independent Linux VPS for Azaria Golde (USA based client). Installed BigBlueButton, FFMPEG, Cpanel for china based client.
Languages
- HTML5
- JSP
- ASP
- Perl
- PHP
- MYSQL
- Shell scripting (bash Shell & Cshell)
Networkingandservices
- Telnet
- Web servers: Apache, IIS
- Proxy servers: Squid
- FTP servers: Proftpd, Sftpd and so on
- DNS: bind or named
- Firewall configuration, HTTP, HTTPS NAT: iptables, apf
- Mail SMTP: Send mail, Exim
- POP3/IMAP: pop3d
- Security: Nmap, SSH, SSL, TCP Wrappers, SPAM filtering, backdoor identification and removal, DOS and DDoS defense.
- Batch OS installation, automation: Kick Start.
- SAMBA, NFS, DHCP, LDAP, Auto mount.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Certification
- AWS Solution Architect
- RHCE (RHEL 5) ->RedHat ID:805009471241098
- Microsoft certified Network Engineer (MCSE)->MCP ID:3832932
- Cisco Certified Network Associate (CCNA)->Cisco ID:CSCO11213978
Timeline
Sr. DevOps Engineer
Service NSW
08.2023 - Current
Sr. System Dev Engineer
Amazon Web Services
09.2014 - 08.2023
Sr. System Engineer
OzeIT Pvt. Ltd.
01.2014 - 08.2014
Monitoring Specialist
British Sky Broadcasting (UK)
02.2011 - 01.2014
Sr. System Administrator/Consultant
OzeIT Pvt. Ltd.
01.2010 - 02.2011
Senior System Administrator
HOSTRIGHTNOW Technologies
06.2009 - 12.2009
Linux System Administrator ( JSA-I)
Add2Net (Lunarpages) Webhosting (US)
01.2007 - 05.2009
MSc. - Network Protocol Designing
G.N.D.U Amritsar
B.C.A - Bachelor of computer application
G.N.D.U Amritsar
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