Ankush Bhotika
Watson, Canberra,ACT
Summary
Strong leader and problem-solver dedicated to streamlining operations. Hardworking and passionate job seeker with strong organizational and technical skills. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Associate
Uber Eats
07.2022 - Current
- Followed corporate procedures to maintain company and customer data confidentiality.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Shop Manager
Auzi Liquor
07.2022 - 01.2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Trained new employees on proper protocols and customer service standards.
- Developed new promotional campaigns to attract new customers.
- Reported issues to higher management with great detail.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Senior Consultant
Deloitte
02.2015 - 07.2022
- Responsible for gathering requirements, writing user stories, creating task and subtask lists, coding, testing, and deploying the process automation solution using RPA tools like Automation Anywhere, Power Automation, Jira and Confluence
- Manage successful implementations using agile methodology across the project life cycle from design to deployment
- Requirement Gathering, Design solutions, utilizing best practices and maintain technical responsibility for project delivery
Education
Master of Business Information Systems -
Australian National University
Canberra, ACT07.2024
Bachelor of Technology - Electronics And Communication Engineering
Jawaharlal Nehru Technological University
Hyderabad, India07.2011
Skills
- Time Management
- Customer Needs Assessments
- Operational Efficiency
- Customer Satisfaction
- Root Cause Analysis
- POS System Transactions
- MS Office
- Reporting Tools
Certification
- Responsible service of alcohol,A.C.T - Expiry Date:28 October 2025
- Automation Anywhere Certified Advanced RPA Professional (A2019)
- Microsoft excel-Excel power query, Power Pivot & Data Analysis Expressions (DAX) by Udemy
- Certified in Create, Data analysis and Format Data using MS-office by Government of India
Timeline
Delivery Associate
Uber Eats
07.2022 - Current
Shop Manager
Auzi Liquor
07.2022 - 01.2023
Senior Consultant
Deloitte
02.2015 - 07.2022
Master of Business Information Systems -
Australian National University
Bachelor of Technology - Electronics And Communication Engineering
Jawaharlal Nehru Technological University
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