Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Anmol Goyal

Anmol Goyal

Donnybrook,VIC

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Autoplus Fawkner. Skilled in resolving high-stress situations with empathy and professionalism. Demonstrates strong communication and first aid skills, ensuring safety and security in customer interactions. Achieved significant repeat business through effective dispute resolution and service excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Autoplus Fawkner
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

The Cheesecake Shop
12.2022 - 12.2023

Education

Certificate II - Security Operations

AUSTRALIAN LEADING INSTITUTE OF TECHNOLOGY
Melbourne, VIC
11.2024

MBA - General Studies

Kaplan Business School
Docklands, VIC
08.2024

Bachelor Of Laws -

Panjab University
Chandigarh
06.2020

Skills

    Apply effective communication skills to maintain security

    Apply legal and procedural requirements to work effectively within a security team

    Apply WHS, emergency response and evacuation procedures to maintain security

    Apply risk assessment to select and carry out response to security risk situations

    Provide quality services to a range of security clients

    Protect self and others using basic defensive techniques

    Patrol premises to monitor property and maintain security

    Screen people, personal effects and items to maintain security

    Monitor and control access and exit of persons and vehicles from premises

    Monitor and control individual and crowd behaviour to maintain security

    Apply security procedures to manage intoxicated persons

    Apply security procedures to remove persons from premises

    Escort and protect persons and valuables

    Provide First Aid

Additional Information

I have full Victorian Drivers Licence

Languages

Punjabi
Native or Bilingual
Hindi
Professional Working

Timeline

Customer Service Representative

Autoplus Fawkner
01.2023 - Current

Customer Service Representative

The Cheesecake Shop
12.2022 - 12.2023

Certificate II - Security Operations

AUSTRALIAN LEADING INSTITUTE OF TECHNOLOGY

MBA - General Studies

Kaplan Business School

Bachelor Of Laws -

Panjab University
Anmol Goyal