Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Autoplus Fawkner. Skilled in resolving high-stress situations with empathy and professionalism. Demonstrates strong communication and first aid skills, ensuring safety and security in customer interactions. Achieved significant repeat business through effective dispute resolution and service excellence.
Apply effective communication skills to maintain security
Apply legal and procedural requirements to work effectively within a security team
Apply WHS, emergency response and evacuation procedures to maintain security
Apply risk assessment to select and carry out response to security risk situations
Provide quality services to a range of security clients
Protect self and others using basic defensive techniques
Patrol premises to monitor property and maintain security
Screen people, personal effects and items to maintain security
Monitor and control access and exit of persons and vehicles from premises
Monitor and control individual and crowd behaviour to maintain security
Apply security procedures to manage intoxicated persons
Apply security procedures to remove persons from premises
Escort and protect persons and valuables
Provide First Aid
I have full Victorian Drivers Licence