Summary
Overview
Work History
Education
Skills
Timeline
Intern

Anmol Shrestha

Perth,WA

Summary

An enthusiastic and dedicated IT professional with a solid academic background in Business Information Systems, complemented by practical experience in data analysis, service delivery coordination, and IT support. A recent graduate with a deep interest in applying technology to solve business challenges and enhance operational efficiency. I have gained hands-on experience as a Data Analyst, where I analyzed complex datasets to generate actionable insights that inform business strategies. Additionally, I have worked as a Service Delivery Coordinator, ensuring the efficient delivery of IT services, resolving issues promptly, and maintaining high customer satisfaction.

Proficient in troubleshooting network and system problems, providing end-user support, and assisting with system administration tasks to ensure seamless operations. I am skilled at collaborating with cross-functional teams to identify business requirements, optimize processes, and implement technology solutions that align with organizational objectives.

Eager to continue growing my technical skills and contribute to a forward-thinking IT team, I am excited to apply my analytical abilities, problem-solving expertise, and passion for technology to support business success and advance in the technology field.

Overview

8
8
years of professional experience

Work History

Intern

Extratech
11.2024 - Current
  • Assist in setting up and configuring network devices such as routers, switches, and firewalls.
  • Monitor network performance and troubleshoot connectivity issues.
  • Help ensure network security through proper configurations and updates.
  • Provide support for system installations, updates, and maintenance.
  • Troubleshoot hardware and software issues on servers and workstations.
  • Assist in managing user accounts, permissions, and access controls.
  • Monitor system and network performance using tools and logs.
  • Document system configurations, changes, and troubleshooting steps.
  • Assist in setting up and verifying backups for critical systems and data.
  • Participate in disaster recovery testing and planning.
  • Help implement and maintain antivirus, firewall, and other security measures.
  • Monitor for potential security breaches and escalate issues as needed.
  • Provide support for hardware setup and replacement
  • Assist in the installation and troubleshooting of software applicationsg

Intern

Extratech
06.2024 - 10.2024
  • Clean and preprocess data using MS Excel for analysis.
  • Perform basic data analysis using Excel formulas, pivot tables, and charts.
  • Create interactive dashboards and visualizations using Tableau to present insights.
  • Use SQL to extract, filter, and manipulate data from relational databases.
  • Write basic queries to summarize and analyze data effectively.
  • Participate in training sessions to enhance skills in data tools and techniques.

Chef Manager

Bupa Aged Care QueensPark
05.2017 - 05.2023
  • Lead and supervise kitchen staff to ensure efficient operation and smooth service delivery.
  • Develop and plan nutritious, culturally appropriate menus in line with resident preferences and dietary needs.
  • Ensure compliance with food safety, hygiene, and quality standards.
  • Manage food inventory, procurement, and cost control to meet budgetary goals.
  • Monitor and address resident feedback to improve food quality and satisfaction.
  • Maintain records related to food preparation, dietary restrictions, and health regulations.
  • Coordinate training and development of kitchen staff to maintain high culinary standards.
  • Collaborate with healthcare professionals to ensure dietary plans align with medical requirements.

Intern

Bupa Dental Corporation
07.2022 - 10.2022
  • Assist in coordinating IT service delivery tasks and projects.
  • Monitor and track service requests, ensuring timely resolution.
  • Support the preparation of reports and documentation for service performance.
  • Communicate with teams to ensure alignment with project timelines.
  • Help maintain and update IT service management tools and systems.
  • Address minor IT issues and escalate complex ones to the appropriate teams.
  • Collaborate with team members to improve service delivery processes.

Education

Bachelor of Science - Business Information Systems

Asia Pacific International College
Sydney, NSW
08-2020

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Task Delegation & Escalation
  • Windows Server 201220162019
  • Active Directory
  • Hyper-V and Virtualisation
  • Microsoft Office
  • ServiceNow & Salesforce
  • Microsoft Azure
  • Microsoft Intune
  • ITIL V4 Foundation
  • Microsoft 365
  • Windows 10/11 Troubleshooting

Timeline

Intern

Extratech
11.2024 - Current

Intern

Extratech
06.2024 - 10.2024

Intern

Bupa Dental Corporation
07.2022 - 10.2022

Chef Manager

Bupa Aged Care QueensPark
05.2017 - 05.2023

Bachelor of Science - Business Information Systems

Asia Pacific International College
Anmol Shrestha