Neha Behgal
Newcastle,Australia
Summary
Companionate and client-focused support professional with practical experience in community-based settings, including Kincumber Neighbourhood Canter and The Village Chef services. Skilled in needs assessment, strengths-based and trauma-informed practices, and working with diverse clients including Aboriginal people, culturally and linguistically diverse (CALD) communities, people with disability, and those experiencing hardship. Proven ability to coordinate services, advocate for clients and maintain accurate documentation. Strong interpersonal and communication skills, with a commitment to promoting dignity, inclusion, and equitable access to support.
Overview
2
2
years of professional experience
Work History
Cook's Assistant(Paid)
Guzman Y Gomez
12.2023 - Current
- Contributed to increased menu variety by suggesting new dishes based on seasonal ingredients and customer preferences.
- Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.
- Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
Customer Service Representative( Unpaid)
Kincumber Neighbourhood Center
08.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Built strong relationships with clients to deliver emotional support and companionship.
- Coordinated referrals for additional services including mental health counselling or housing assistance programs.
- Played a key role in helping vulnerable families access essential services like healthcare, education, and financial assistance programs.
- Kept clients engaged in social networks and communities for personal health and growth.
Human Services Assistant( Unpaid)
Meals on Wheels
08.2023 - 12.2023
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Collaborated with local needy families fostering community engagement and building interpersonal relationship by building friendly relationships with them.
- Provided nutritious meals to older with specify dietary needs and strong care.
- Interviewed applicants for services and supported application completion as necessary.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
Education
Master of Social Work - Social Work
Excelsia College University
Sydney, NSW12-2024
Master of Arts - Hindi Literature
Kurukshetra University
India09-2019
Bachelor of Arts - History
Kurukshetra University
India 09-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency( outlook, word, spreadsheet, excel, teams etc)
- Daily living support
- Housekeeping tasks
- Emotional support
- Behavioral support
- Meal planning and preparation
- Conflict resolution
- Verbal and written communication
- Documentation and reporting
- Social services
- Crisis intervention
- Appointment scheduling
- Project management
- Documentation and recordkeeping
Accomplishments
Completed 1000 hrs successfully of internship during study of social work, achieved hands-on experience of each area of serving individuals in their hard times.
Timeline
Customer Service Representative( Unpaid)
Kincumber Neighbourhood Center
08.2024 - 12.2024
Cook's Assistant(Paid)
Guzman Y Gomez
12.2023 - Current
Human Services Assistant( Unpaid)
Meals on Wheels
08.2023 - 12.2023
Master of Social Work - Social Work
Excelsia College University
Master of Arts - Hindi Literature
Kurukshetra University
Bachelor of Arts - History
Kurukshetra University