Overview
Work History
Education
Skills
Projects
Relocation - City
Websites
Timeline
Generic

Anmol Babbar

Melbourne,VIC

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Viva Energy Retail
Melbourne, Australia
02.2025 - Current
  • Handled POS operations, customer queries, and transactions while maintaining store accuracy and safety compliance.

Senior Analyst

eClerx
Chandigarh, India
06.2022 - 06.2024
  • Improved product visibility and customer experience by optimising 1,000+ SKUs using metadata enhancement, keyword optimisation, and structured content updates via Magento CMS.
  • Identified data mismatches, out-of-stock issues, and broken URLs, reducing content errors and improving website accuracy for a global e-commerce client.
  • Coordinated with marketing and tech teams to deliver content updates, quality checks, and page fixes, ensuring smooth deployment during promotions and product launches.

Search & SEO Support Intern

eClerx
Chandigarh, India
12.2021 - 06.2022
  • Assisted in keyword research, competitor benchmarking, and updating on-page SEO elements including titles, meta descriptions, and internal linking.

Software Engineer Test Intern

Sears Holdings India
, Remote
07.2021 - 09.2021
  • Automated data retrieval processes using Java and TestNG, efficiently extracting and comparing JSON responses from multiple APIs & leveraged object-oriented programming concepts to streamline testing workflows.

Education

Master Of Information Systems -

Deakin University
Australia
07-2026

Bachelor of Engineering - Computer Science

Chitkara University
India
07-2022

Skills

  • Requirements Gathering
  • Process Mapping (AS-IS / TO-BE)
  • SQL
  • Power BI
  • MS Excel
  • User Stories
  • Stakeholder Analysis
  • Communication
  • Project Management

Projects

1. Digital Guest Services System (DGSS) - Business Requirements & System Design (MIS701) - Conducted requirements elicitation and developed Use Case, Sequence, and Class diagrams for a Digital Guest Services System., Designed an end-to-end process flow and defined functional & non-functional requirements ensuring usability, privacy, and system integration.

2. Business intelligence dashboard development for FreshMart Supermarkets (MIS781) - Designed stakeholder-specific Power BI dashboards for sales, inventory, and customer service using cleaned and modeled retail datasets, delivered actionable insights to support strategic decisions, including forecasting, promotion analysis, and inventory optimization.

3. Consultancy Project Plan for the New Richmond Bridge Infrastructure Project (MIS798) - Developed an end-to-end project management plan, including feasibility analysis, stakeholder assessment, governance structure, and procurement planning for a large-scale infrastructure project., Created a detailed WBS, project schedule, milestones, dependencies, and risk assessment using Microsoft Project, ensuring alignment with PMBOK best practices.

Relocation - City

India

Timeline

Customer Service Representative

Viva Energy Retail
02.2025 - Current

Senior Analyst

eClerx
06.2022 - 06.2024

Search & SEO Support Intern

eClerx
12.2021 - 06.2022

Software Engineer Test Intern

Sears Holdings India
07.2021 - 09.2021

Master Of Information Systems -

Deakin University

Bachelor of Engineering - Computer Science

Chitkara University
Anmol Babbar