Anmoldeep Gill
Assitant Manager
CLAYTON SOUTH
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager
Coles Express
Melbourne, United Kingdom
11.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Representative
Coles Express
04.2022 - 11.2023
- Developed and maintained relationships with customers, resulting in a X% increase in sales
- Responded to customer inquiries and complaints in a professional manner
- Assisted in the training of new retail staff
- Assisted with the setup and takedown of promotional displays
- Organized and maintained the store, ensuring a clean and safe environment for customers.
Customer Service Representative
E.G Group
03.2021 - 03.2022
- Developed a comprehensive customer service training program that reduced customer wait times by 100%
- Trained and coached new customer service representatives on best practices and customer service standards
- Demonstrated excellent customer service skills in a fast-paced retail environment and achieved employee-of-the-month honors.
Customer Service
Thompson Parkway Newsagency
01.2020 - 03.2021
- Trained and coached new customer service representatives on best practices and customer service standards
- Maintained a clean and organized workspace, ensuring the safety of customers and coworkers
- Worked as a team to ensure that all customers were served promptly and efficiently
- Processed payments quickly and accurately while maintaining a friendly and professional demeanor.
Education
Advance Diploma of Management -
American College
01.2012 - 04.2013
Master of Information Technology -
Federation University
05.2011 - 05.2013
Bachelor of Computer Science -
Punjab Technical University
India 01.2005 - 04.2009
Skills
Fast Learner
Customer Service
Fluent in English
Communication Skills
Ability to Multitask
Ability to Work in a Team
Ability to Work Under Pressure
Employee Scheduling
Product and service knowledge
Task Delegation
Employee Performance Evaluations
Details
Clayton, anmolgill@myyahoo.com,
https://www.linkedin.com/in/anmoldeepgill/
Timeline
Assistant Manager
Coles Express
11.2023 - Current
Customer Service Representative
Coles Express
04.2022 - 11.2023
Customer Service Representative
E.G Group
03.2021 - 03.2022
Customer Service
Thompson Parkway Newsagency
01.2020 - 03.2021
Advance Diploma of Management -
American College
01.2012 - 04.2013
Master of Information Technology -
Federation University
05.2011 - 05.2013
Bachelor of Computer Science -
Punjab Technical University
01.2005 - 04.2009