Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anmoldeep Kaur

Queanbeyan East,NSW

Summary

Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.

Overview

6
6
years of professional experience

Work History

PARTS INTERPRETER

Southern Truck Center
06.2022 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Paid attention to detail while completing assignments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Applied effective time management techniques to meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Delivered services to customer locations within specific timeframes.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked well in a team setting, providing support and guidance.

Office Assistant

Concrete Sleepers Canberra
03.2022 - 05.2022
  • Provided clerical support, addressing routine and special requirements.
  • Produced high-quality communications for internal and external use.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Secured essential information and determined logistics to coordinate meetings and travel.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Team Member

Officeworks
01.2022 - 03.2022
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Developed strong cooperative relationships with coworkers and managers.
  • Coordinated project work applying strong team leadership for enhanced success.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
  • Created seasonal displays to showcase new and promotional merchandise.
  • Resolved issues quickly to maintain productivity goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Continuously checked products for quality assurance according to strict guidelines.

Receptionist Administrator

Melbourne Truck Repairs
01.2021 - 12.2021
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Answered incoming calls, directing clients to individuals capable of addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments 30%.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.

Customer Service Representative

Sonsa Market
04.2020 - 12.2020
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered constant flow of customer calls with up to 2-3 calls in queue per minute.
  • Regularly exceeded daily sales and product add-on quotas.

Receptionist

Econo Lodge Goldfield
12.2019 - 03.2020
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

Customer Service Consultant

A.S. Software Service
08.2018 - 06.2019
  • Audited documentation to identify errors and documented findings for review and action.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
  • Communicated with management about trends in customer calls to help team efficiency and success.

Education

Bachelor of Technology - Computer Science and Engineering

Guru Nanak Dev Engineering College

Diploma of Leadership And Management -

Rhodes Collage
Melbourne, VIC

Skills

  • Appointment scheduling
  • Clerical note-taking
  • Document scanning and digitization
  • Confidential information management
  • Facilities management
  • Multi-line phone operation
  • Visitor access management
  • Document retrieval
  • Policy and procedure modification
  • Workflow planning
  • Staff Management
  • Bookkeeping
  • Spreadsheet management
  • Sorting and labeling
  • Mail handling
  • Invoice Processing
  • Knowledge of different Software's such as FreshBooks, MYOB, Xerox

Timeline

PARTS INTERPRETER

Southern Truck Center
06.2022 - Current

Office Assistant

Concrete Sleepers Canberra
03.2022 - 05.2022

Team Member

Officeworks
01.2022 - 03.2022

Receptionist Administrator

Melbourne Truck Repairs
01.2021 - 12.2021

Customer Service Representative

Sonsa Market
04.2020 - 12.2020

Receptionist

Econo Lodge Goldfield
12.2019 - 03.2020

Customer Service Consultant

A.S. Software Service
08.2018 - 06.2019

Bachelor of Technology - Computer Science and Engineering

Guru Nanak Dev Engineering College

Diploma of Leadership And Management -

Rhodes Collage

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