Anmoldeep Gill
Customer Service Representative
Mickleham
Summary
With 7 years of experience in retail customer service, I have consistently demonstrated my value as a diligent team member. Throughout my career, I have excelled under pressure and consistently achieved company targets. My approach is always team-oriented, fostering a positive workplace and shopping environment. Now, I am eager to apply my skills to a management role. As an enthusiastic and dependable sales associate, my commitment lies in delivering exceptional customer service with a positive attitude. I excel at maintaining composure and professionalism even in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Language
Work History
Assistant Retail Manager
Coles Express
10.2023 - 10.2024
- Cultivated and sustained customer relationships, resulting in a 100% increase in sales
- Addressed customer inquiries and complaints with professional conduct
- Contributed to the training and development of new retail staff members
- Supported the setup and dismantling of promotional displays
- Maintained an organized and clean store environment, ensuring safety and cleanliness for customers
Customer Service Representative
Coles Express
04.2022 - 10.2023
- Developed and maintained relationships with customers, resulting in a 100% increase in sales
- Responded to customer inquiries and complaints in a professional manner
- Assisted in the training of new retail staff
- Assisted with the setup and take-down of promotional displays
- Organized and maintained the store, ensuring a clean and safe environment for customers
Customer Service Representative
E.G Group
03.2021 - 03.2022
- Created a customer service training program, cutting wait times by 100%
- Trained new representatives in best practices and standards
- Excelled in customer service and earned employee-of-the-month honours
- Handled cashier duties in a busy retail setting
- Set up and dismantled promotional displays
Customer Service
Thompson Parkway Newsagents
01.2020 - 03.2021
- Trained and coached new customer service representatives on best practices and customer service standards
- Maintained a clean and organized workspace, ensuring the safety of customers and coworkers
- Worked as a team to ensure that all customers were served promptly and efficiently
- Processed payments quickly and accurately while maintaining a friendly and professional manor
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints
Education
Master of Science - Information Technology
Federation University Australia
VIC 04.2012 - 06.2014
Advance Diploma of Management - Management
American College Australia
Brisbane, QLD 07.2014 - 07.2015
Bachelor of Computer Science - undefined
Punjab Technical University
01.2005 - 01.2009
Skills
Multitasking proficiency
Loss prevention strategies
Product knowledge expertise
Store operations optimization
Decision-making capacity
Promotions planning
Merchandise display
Retail operations
Teamwork and collaboration
Timeline
Assistant Retail Manager
Coles Express
10.2023 - 10.2024
Customer Service Representative
Coles Express
04.2022 - 10.2023
Customer Service Representative
E.G Group
03.2021 - 03.2022
Customer Service
Thompson Parkway Newsagents
01.2020 - 03.2021
Advance Diploma of Management - Management
American College Australia
07.2014 - 07.2015
Bachelor of Computer Science - undefined
Punjab Technical University
01.2005 - 01.2009
Master of Science - Information Technology
Federation University Australia
04.2012 - 06.2014