Anmol Kaur Aulakh
Queens Park
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Caltex
04.2023 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified delivery schedules and processes.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
Aviation Protection Officer
ISS
06.2023 - 10.2023
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Customer Service Representative
Tammy's Bakery
09.2020 - 02.2023
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Dominos's Pizza
04.2019 - 08.2020
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
Education
Certificate III in Individual Support
Melbourne Training Centre
06.2023
Bachelor of Science - Medical
MMM College
Patiala, India06.2018
Skills
- Data Collection
- Complaint resolution
- Paperwork Processing
- Data Entry
- Customer Relationship Management (CRM)
- Stock management
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Aviation Protection Officer
ISS
06.2023 - 10.2023
Customer Service Representative
Caltex
04.2023 - Current
Customer Service Representative
Tammy's Bakery
09.2020 - 02.2023
Customer Service Representative
Dominos's Pizza
04.2019 - 08.2020
Certificate III in Individual Support
Melbourne Training Centre
Bachelor of Science - Medical
MMM College
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