Summary
Overview
Work History
Skills
Timeline
Generic

Ann Byers

Summary

Courteous and professional Cafe Clerk experienced in preparing and delivering quality beverages and food for customers while maintaining clean and comfortable establishment. Provides safe and clean conditions and attractive product displays to uphold company standards. Outgoing Cafe Clerk with strong customer service background skilled in preparing and packaging food and beverage items in warm and friendly environment. Experienced in operating register to maintain profitability. Abides by health regulations and safety standards.

Overview

12
12
years of professional experience

Work History

Café Assistant

Donald Perkins
02.2022 - Current
  • Enhanced customer satisfaction by providing timely and accurate order processing.
  • Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
  • Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
  • Increased repeat business by fostering strong relationships with customers through exceptional service.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.
  • Promoted a positive work environment through clear communication and teamwork among staff members.

Sales Assistant Team Member

Cairns Hardware
01.2017 - 09.2021
  • Increased sales by engaging with customers and identifying their specific needs.
  • Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
  • Assisted in achieving store sales targets by driving promotions and consistently upselling products.
  • Contributed to a positive team environment with strong communication and collaborative skills.
  • Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
  • Strengthened customer loyalty through building rapport and offering knowledgeable assistance on products and services.
  • Maximized sales opportunities by actively participating in promotional events and seasonal campaigns.

Senior Sales Assistant

Fiscars (Royal Dalton)
02.2016 - 07.2017
  • Increased sales revenue by building strong relationships with key clients and identifying new opportunities.
  • Exceeded sales targets consistently through effective negotiation and closing techniques.
  • Streamlined sales processes, resulting in increased efficiency and higher customer satisfaction rates.
  • Developed a deep understanding of the company''s product offerings to better serve clients and drive sales growth.
  • Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
  • Proactively sought out training programs to enhance product knowledge and improve overall job performance as a Senior Sales Assistant.
  • Identified potential upselling opportunities by listening carefully to customers'' needs during conversations.

Sales Associate

The Shoe Rack
10.2014 - 02.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Client Service Representative

Serco Global Services
12.2011 - 09.2014
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
  • Delivered outstanding customer service by maintaining a professional demeanour during high-pressure situations.
  • Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
  • Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Investigated and resolved customer inquiries and complaints quickly.

Skills

  • Espresso machine operation
  • Cash Handling Accuracy
  • Food Safety Compliance
  • POS System Operation
  • Upselling strategies
  • Cleanliness Maintenance
  • Team Development
  • Allergy awareness
  • Customer Service
  • Regulatory Compliance
  • Health Inspections
  • Staff Supervision

Timeline

Café Assistant

Donald Perkins
02.2022 - Current

Sales Assistant Team Member

Cairns Hardware
01.2017 - 09.2021

Senior Sales Assistant

Fiscars (Royal Dalton)
02.2016 - 07.2017

Sales Associate

The Shoe Rack
10.2014 - 02.2016

Client Service Representative

Serco Global Services
12.2011 - 09.2014

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Ann Byers