Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann Chua

Perth,WA

Summary

Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.

Overview

8
8
years of professional experience

Work History

Sales Assistant- Supervisor- Floor Assistant

Spudshed
12.2019 - Current
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Checked store merchandise regularly for proper display and replenishment.
  • Constructed displays and signs to promote specified products and sales promotions.
  • filled stock on floor shelves

Sales Assistant

Farmer Jacks
08.2015 - 12.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Education

High School Diploma -

Quinns Baptist College
Mindarie, WA
09.2015

Skills

  • Call Center Customer Service
  • Improve Performance
  • IT Solution Building
  • Profit Target Achievement
  • POS Transactions
  • Staff Training
  • Cash Register Operations
  • Positive Reinforcement
  • Staff Management
  • Customer Satisfaction
  • Job Assignments

Timeline

Sales Assistant- Supervisor- Floor Assistant

Spudshed
12.2019 - Current

Sales Assistant

Farmer Jacks
08.2015 - 12.2019

High School Diploma -

Quinns Baptist College

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Ann Chua