ANN DO
FOREST LAKE,QLD
Summary
- Dedicated Medical Receptionist fluent in English and Vietnamese language who works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Receptionist- Admin in Charge
Exact Radiology Inala
11.2017 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized paperwork such as charts and reports for office and patient needs.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Customer Service Cashier
FISH IN
01.2016 - 11.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Education
BBA - Accounting And Business Management
QUT UNIVERSITY
Brisbane, QLD11.2012
High School Diploma -
Indooroopilly State High School
Indooroopilly, QLD12.2009
Skills
- Medical Billing
- Records Management
- Administrative Support
- Critical Thinking
- Patient Eligibility Requirements
- Medical Office Procedures
- Computer Proficiency
- Multitasking
Languages
Vietnamese
Native or Bilingual
Timeline
Medical Receptionist- Admin in Charge
Exact Radiology Inala
11.2017 - Current
Customer Service Cashier
FISH IN
01.2016 - 11.2017
BBA - Accounting And Business Management
QUT UNIVERSITY
High School Diploma -
Indooroopilly State High School
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