Ann-Kathrin Muhs
Devonport,TAS
Summary
Dynamic retail assistant with extensive experience in customer service and accounting, recognized for enhancing operational efficiency through a hands-on approach. Demonstrates strong problem-solving and time management skills while delivering high standards of service to diverse clientele. Proficient in conflict resolution and active listening, ensuring positive customer interactions. Aiming to leverage expertise in a challenging role that promotes growth and client satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service
Woolworths
, Australia
09.2024 - 02.2025
- Company Overview: Australia's largest supermarket chain, providing a wide range of groceries and household products
- Assisting customers
- Processing payments
- Handling returns
- Australia's largest supermarket chain, providing a wide range of groceries and household products
Volunteering
Hamakua Guesthouse
, USA
07.2024 - 08.2024
- Company Overview: A guesthouse in the USA offering accommodation and hospitality services
- Housekeeping
- Maintenance
- A guesthouse in the USA offering accommodation and hospitality services
Volunteering
Honu Hostel
, USA
06.2024 - 07.2024
- Company Overview: A hostel in the USA providing budget accommodation and community experiences
- Housekeeping
- A hostel in the USA providing budget accommodation and community experiences
Accounting
HafenCity Hamburg GmbH
, Germany
06.2023 - 05.2024
- Company Overview: A company in Germany focused on urban development and project management in the HafenCity area
- Enhance systematic financial tracking
- Data entry
- A company in Germany focused on urban development and project management in the HafenCity area
Receptionist
HafenCity Hamburg GmbH
, Germany
09.2022 - 06.2023
- Company Overview: A company in Germany focused on urban development and project management in the HafenCity area
- Handling phone inquiries, managing mails and welcoming guests
- Administrative tasks
- Organize and equip conference rooms
- A company in Germany focused on urban development and project management in the HafenCity area
Internship
Fraam advotech GmbH
, Germany
01.2022 - 03.2022
- Company Overview: A technology company in Germany specializing in project management and advisory services
- Learning project management
- Creating visual presentations using Microsoft PowerPoint
- Researching
- A technology company in Germany specializing in project management and advisory services
Receptionist
Xeedee Software GmbH
, Germany
04.2021 - 03.2022
- Company Overview: A software company in Germany providing innovative solutions and services
- Data entry
- Administrative tasks
- A software company in Germany providing innovative solutions and services
Retail Assistant
Edeka Kratzmann KG
, Germany
06.2019 - 02.2020
- Company Overview: A supermarket chain in Germany offering a variety of grocery products
- Selling groceries in a supermarket
- Customer service
- Cashier
- Organize and restock shelves with new groceries
- A supermarket chain in Germany offering a variety of grocery products
Staying on a farm
Wexford stables
, New Zealand
10.2018 - 06.2019
- Company Overview: A farm in New Zealand providing equestrian services and experiences
- Feeding the horses
- Cleaning the stables
- Helping with other tasks around the farm, stables and house
- A farm in New Zealand providing equestrian services and experiences
Retail Assistant
Onkel Dieters Naturkostladen
, Germany
10.2014 - 10.2018
- Company Overview: A store in Germany specializing in organic groceries
- Selling organic groceries in a store
- Customer service
- Cashier
- Organize and restock shelves with new groceries
- A store in Germany specializing in organic groceries
Education
Bachelor Degree - Business Psychology & Business Administration
FOM - Hochschule Für Ökonomie Und Management
Hamburg04.2024
Skills
- Customer service advocacy
- Inbound customer service
- Superior customer service
- Advanced Skills in Microsoft Office
- Social Media Management
- R Studio Proficiency
Drivers Licenses
- Car
- Tractor
Languages
- German, Native
- English, Fluent
Earliest Start
11/03/25
Languages
German
Native/ Bilingual
English
Professional
Timeline
Customer Service
Woolworths
09.2024 - 02.2025
Volunteering
Hamakua Guesthouse
07.2024 - 08.2024
Volunteering
Honu Hostel
06.2024 - 07.2024
Accounting
HafenCity Hamburg GmbH
06.2023 - 05.2024
Receptionist
HafenCity Hamburg GmbH
09.2022 - 06.2023
Internship
Fraam advotech GmbH
01.2022 - 03.2022
Receptionist
Xeedee Software GmbH
04.2021 - 03.2022
Retail Assistant
Edeka Kratzmann KG
06.2019 - 02.2020
Staying on a farm
Wexford stables
10.2018 - 06.2019
Retail Assistant
Onkel Dieters Naturkostladen
10.2014 - 10.2018
Bachelor Degree - Business Psychology & Business Administration
FOM - Hochschule Für Ökonomie Und Management
Similar Profiles
Tanieka Booth – McNeillTanieka Booth – McNeill
Online Team Member at WoolworthsOnline Team Member at Woolworths
ALIESHA JARRETTALIESHA JARRETT
Picker Packer at WoolworthsPicker Packer at Woolworths
Mitchell CogganMitchell Coggan
Casual Night Fill at WoolworthsCasual Night Fill at Woolworths
Banit ShresthaBanit Shrestha
Grocery Team Member and Night-fill Team Member at WoolworthsGrocery Team Member and Night-fill Team Member at Woolworths
Malachi ChambersMalachi Chambers
CX Champion at KFCCX Champion at KFC