ANN -LOUISE JACKAMAN
Edgeworth,Australia
Summary
Hardworking and passionate job seeker. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
45
45
years of professional experience
Work History
Parental Carer
Personal Capital
09.2021 - Current
- Providing support to elderly parents to continue to live a full and independent life.
Office Administration, VOLUNTEER and STAFF
SUPPORT MANAGER, Aruma
02.2002 - 12.2021
- Welcomed visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with clients by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Communicated with clients to address concerns or facilitate connection with enteral providers.
- Coordinated complex schedules, including arranging meetings and appointments.
- Liaise with external provides , relating to housing.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Fostered accurate processing and dissemination of written correspondence and communications directed to executive leaders.
- Managed residential facility for at-risk individuals, overseeing daily operations of running home.
- Forecasted expected demands and created plans to accomplish objectives while maintaining budgets and maximizing employee satisfaction.
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
- Oversaw day-to-day operations and special projects in fast-paced setting.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Supervised staff, including development of team leaders to improve team management.
- Managed employee performance through disciplining, coaching, and counseling.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Managed allocation of staff resources through close monitoring and projected future staff needs.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Evaluated performance of associates and mentored underperforming employees on ways to improve.
- Developed employees to improve their knowledge bases, increase team value and improve leadership potential.
- Coordinated resources and schedules to meet targets and achieves.
- Interviewed, hired, and trained all employees and scheduled work hours.
- Implemented mentoring programs to bring new staff up to speed quickly.
- Developed and maintained effective working relationships with team members, management, and customers
- Liaise with Tafe, High School and training organization -
- Student work placements.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
VOLUNTEER
RESCUEANDTRANSPORT, Hunter Wildlife Rescue
02.2020 - Current
- Completed assigned tasks with little or no supervision
- Rescue injured native animals and transport to veterinary facility or HWR cares
- Pickup of native animals requiring care, from veterinary facilities or general public and transport to HWR cares.
Sofar - Reptile's
01.2014 - 08.2017
- Assisted with planning, coordination, and logistics of community events ( Reptile expo)
- Created informational brochures, flyers, and other communications to effectively highlight service.
VOLUNTEER
FIRSTAIDOFFICER, Saint John Ambulance
03.2008 - 11.2012
- Maintained confidentiality concerning treatment and personal information
- Responded immediately to calls from person for assistance or treatment and alerted Ambulance to emergency situations
- Communicated with Ambulance, and other caregivers to exchange information about persons conditions, treatment, and activities
- Ensured completion of documentation
- Responded appropriately to family members when discussing persons first aid treatment
- Responded appropriately to symptoms and behavior.
WELFAREANDDISABILITYWORKER
01.1998 - 02.2002
- Completed required paperwork by end of shift
- Reviewed activities regularly to identify opportunities for improvement
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support customer targets
- Made sure to complete duties before shift end
- Maintained and updated files and records to support efficient customer outcomes
- Maintained good working relationship with co-workers and management
- Completed assigned tasks with little or no supervision
- Followed established guidelines and procedures.
EDUCATORANDFAMILYSUPPORT-DIABETES, Juvenile Diabetes Foundation Australia
02.1989 - 10.1998
- Supported teachers with student diagnosed with Diabetes by working with small groups of teachers or individually
- Providing home visits to families with children diagnosed with
- Diabetes after discharge from hospital
- Lecturing at Newcastle University to student teachers , to develop an understanding of needs relating to students with
- Diabetes.
STATEREGISTEREDNURSING, Hunter New England Health
02.1978 - 12.1989
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat
- Worked with patients to assure that they participated in exercises and therapeutic activities
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
- Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread
- Ensured complete documentation when entering data into the
- EMR system
- Exercised patients with limited or no mobility, including individuals with partial or total paralysis
- Responded appropriately to family members when discussing patient care and instructions for discharge
- Applied correct aseptic and sterile techniques and used appropriate personal protective equipment
- Monitored intake of food and medication and alerted staff to deterioration in patient conditions
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
- Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
- Maintained confidentiality concerning treatment and personal information
- Documented clinical information in patient medical records daily.
Education
Statement of Attainment - Real Estate Practice.
Tafe
Newcastle, NSWCertificate IV in Business - Frontline Management
RTO
Newcastle, NSWCertificate IV - Assessment And Workplace Training
RTO
Newcastle, NSWCertificate IV - Community Servies - Disability
RTO
Newcastle, NSWCertificate IV - Community Services - Welfare
Tafe
Newcastle, NSWBachelor of Nursing -
University of Newcastle
Newcastle, NSWSkills
- Excellent communication and customer service
- Strong organizational skills and attention to detail
- Reporting and documenting
- Correspondence management
- Display efficiency and strong time-management
- Marketing
- Schedule Management
- Financial Management
- Build successful teams
- Exhibit fair leadership qualities
- Providing supportive Environment
- Staff development
- Emergency response to varying situations
- Friendly and calm demeanor
HOBBIES
Interior design, Photography, Art related activities.
I am a creative people that loves experiencing the creation of beautiful things.
Timeline
Parental Carer
Personal Capital
09.2021 - Current
VOLUNTEER
RESCUEANDTRANSPORT, Hunter Wildlife Rescue
02.2020 - Current
Sofar - Reptile's
01.2014 - 08.2017
VOLUNTEER
FIRSTAIDOFFICER, Saint John Ambulance
03.2008 - 11.2012
Office Administration, VOLUNTEER and STAFF
SUPPORT MANAGER, Aruma
02.2002 - 12.2021
WELFAREANDDISABILITYWORKER
01.1998 - 02.2002
EDUCATORANDFAMILYSUPPORT-DIABETES, Juvenile Diabetes Foundation Australia
02.1989 - 10.1998
STATEREGISTEREDNURSING, Hunter New England Health
02.1978 - 12.1989
Statement of Attainment - Real Estate Practice.
Tafe
Certificate IV in Business - Frontline Management
RTO
Certificate IV - Assessment And Workplace Training
RTO
Certificate IV - Community Servies - Disability
RTO
Certificate IV - Community Services - Welfare
Tafe
Bachelor of Nursing -
University of Newcastle
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