Ann-Maree Hagan
Peachester
Summary
Highly organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients. Highly experienced in Best Practice, Medical Objects, Pencat, Xero, Cubiko and Proda.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Practice Manager
Middle Ridge Family Practice
03.2022 - Current
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Communicated effectively with staff members, Doctors, and patients.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counselling.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Assisted with regulatory issues such as compliance and accreditation.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Senior Medical Receptionist
Middle Ridge Family Practice
06.2019 - 07.2021
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Medical Receptionist
Middle Ridge Family Practice
02.2017 - 06.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to Medicare regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Junior Accountant
Schonfeld Consulting
11.2012 - 02.2017
- Assisted with preparation of monthly financial statements.
- Tracked funds, prepared deposits and reconciled accounts.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Prepared journal entries and entered into system using Xero.
- Reconciled month-end totals for timely and accurate reporting of financial information.
Retail Sales Assistant
Myer
12.2002 - 12.2006
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with prompt and polite support in-person and via telephone.
Area Sales Manager
Nintendo Australia
01.2000 - 03.2001
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Built lasting relationships with clients through outstanding customer service interactions.
- Prepared sales presentations for clients showing success and credibility of products.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
Education
Bachelor of Commerce - Accounting And Human Resource Management
University of Southern Queensland
Toowoomba, QLD04-2012
Skills
- Extensive experience in Best Practice Software, Medical Objects, Proda, Pencat, Xero, Cubiko
- Practice management
- Payroll administration
- Medical practice management
- Electronic health records
- Office procedures
- Strategic business planning
- Operations management
- Quality improvement
- Appointment scheduling
- Policy and procedure development
- Staff management
Certification
- CPR Certificate
- Police Check
- Blue Card
Languages
English
Native or Bilingual
Timeline
Medical Practice Manager
Middle Ridge Family Practice
03.2022 - Current
Senior Medical Receptionist
Middle Ridge Family Practice
06.2019 - 07.2021
Medical Receptionist
Middle Ridge Family Practice
02.2017 - 06.2019
Junior Accountant
Schonfeld Consulting
11.2012 - 02.2017
Retail Sales Assistant
Myer
12.2002 - 12.2006
Area Sales Manager
Nintendo Australia
01.2000 - 03.2001
Bachelor of Commerce - Accounting And Human Resource Management
University of Southern Queensland
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