Ann-Maree Martin
New Farm,QLD
Summary
Experienced warehouse professional dedicated to upholding high standards and achieving exceptional outcomes. Adept in inventory management and providing logistics support, fostering a dependable and flexible team atmosphere. Recognized for exceptional organizational abilities and adeptness in efficiently adapting to evolving demands. Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results allows for seamless adaptation to evolving needs. Expertise in inventory management, staff training, and creating an inviting atmosphere ensures smooth and efficient operations. Reliable and goal-oriented, committed to ensuring the success of every endeavor.
Overview
17
17
years of professional experience
Work History
Warehouse Assistant
Concreterior Pty Ltd
02.2020 - Current
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
Bar Manager
Mt Pleasant Hotel
01.2012 - 11.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
Bar Manager
Empire Hotel
02.2008 - 01.2012
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
Responsible Management of Licenced Venue -
Gympie TAFE
11-2010
Certificate IV - Kitchen Operations
Gympie TAFE
Gympie, QLD11-2007
Responsible Service of Alcohol -
FOODSAFETY.COM.AU
Brisbane, QLD03-2007
Responsible Service of Gambling -
FOODSAFETY.COM.AU
Brisbane, QLD03-2007
Year 12 -
Gympie TAFE
Gympie, QLD11-2006
Skills
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Packaging and labeling
- Maintaining workplace safety
- Order picking
- Cleaning and sanitizing
- Problem-solving
- Loading and unloading
- Shipping and packaging
- Heavy lifting
- Cleaning and organization
Timeline
Warehouse Assistant
Concreterior Pty Ltd
02.2020 - Current
Bar Manager
Mt Pleasant Hotel
01.2012 - 11.2019
Bar Manager
Empire Hotel
02.2008 - 01.2012
Responsible Management of Licenced Venue -
Gympie TAFE
Certificate IV - Kitchen Operations
Gympie TAFE
Responsible Service of Alcohol -
FOODSAFETY.COM.AU
Responsible Service of Gambling -
FOODSAFETY.COM.AU
Year 12 -
Gympie TAFE
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Shane HarkinShane Harkin
Electrician at Nxgen PTY LTD/ UGL PTY LTDElectrician at Nxgen PTY LTD/ UGL PTY LTD
Yuuichi KitamuraYuuichi Kitamura
Data Encoder at Local Government Unit of Gapan City, PhilippinesData Encoder at Local Government Unit of Gapan City, Philippines
Brett McGrathBrett McGrath
Manager, Asset Services at Ipswich City CouncilManager, Asset Services at Ipswich City Council