Summary
Overview
Work History
Education
Certification
Volunteering Experience
Languages
Timeline
Generic

Ann-Marie Eshinapwora

Perth,WA

Summary

A friendly and outgoing individual in final year of Events and PR double major, with excellent communication and interpersonal skills.

Diverse range of event volunteering experience, partnered with hospitality experience focused on providing quality personalized service for guests and clients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Experience Agent - Team Lead

The Ritz-Carlton Perth
03.2022 - Current
  • Guiding the Service Experience and Loyalty Team to ensure that all operations are executed within quality and brand standard.
  • Onboarding and training new and current team members
  • Operate telephone switchboard station: Answer, record, and process all guest requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
  • Liaise with appropriate individual or department (e.g. Concierge, Front Desk, Housekeeping, Engineering) as necessary to resolve guest call, request, or problems
  • Utilizing the guest administration software (OPERA, GXP etc) to accommodate guest requests and questions
  • Processing and preparation of Elite Member and VIP amenities prior to check-in
  • Comply with quality assurance expectations and standards.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.

After Hours Ward Clerk

Royal Perth Hospital
05.2020 - 12.2021
  • Admission, transfer and discharge procedures within the acute medical unit
  • Managing and responding to internal and external phone calls and queries
  • Liaising with medical personnel regarding patient care and responding paperwork
  • Updating and maintaining patient admission paperwork and medical records
  • Responding to emergency alerts and initiating appropriate action
  • Creating and updating appointments for discharged patients via eReferrals
  • Navigating webPAS, EBM, eReferrals and iSoft to fulfill work duties as required

Education

Bachelor of Commerce - Public Relations And Event Management

Curtin University
Perth, WA
07.2025

High School Diploma -

Eastern Goldfields College
Kalgoorlie, WA
10.2015

Certification

  • Global Communication Project 2024


Completed the 2024 Global Communication Project for Mattel/Barbie during March-May, 2024, involving 15 universities of 15 countries across the globe, and participated in-person at the final competition in Bangkok, Thailand, in June 2024.


Volunteering Experience

  • Events Volunteer - Pickle After Noon Event - May 2024

Assisted the Elevated Experiences Co. Team with the Pickle After Noon festival hosted on the 25th May 2024.

Provided assistance to patrons with way-finding, acknowledged and solved patron queries and assisted with back of house duties of the event.


  • Hospitality Volunteer Host - HSBC Rugby SVNS - January 2024

Participated as a hospitality volunteer host at the Rugby SVNS during their third leg of the 2024 World Tour.

Included welcoming and checking in VIP guests for the premium experiences, answering guest queries and assisting with with way-finding.


  • Events Volunteer - Leavers 2024 - November 2023

Worked as part of the Events Volunteer Team  for Leavers Week 2023 Dunsborough, from the 19th to the 24th November 2023, with the Elevated Experiences Co.

Provided assistance in event processes on site Assisted in event processes on site both front facing and back of house throughout the week including artist liaison assistance and roving through the different activation of the Zone.

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Service Experience Agent - Team Lead

The Ritz-Carlton Perth
03.2022 - Current

After Hours Ward Clerk

Royal Perth Hospital
05.2020 - 12.2021

Bachelor of Commerce - Public Relations And Event Management

Curtin University

High School Diploma -

Eastern Goldfields College

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Ann-Marie Eshinapwora