Ann-marie Hutton
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate
Overview
26
26
years of professional experience
Work History
Bakery Manager
Coles Supermarkets
Tram Driver
Yarra Trams
Melbourne, VIC
05.2017 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Agent
Thrifty Car Rental
Footscray, VIC
10.2015 - 05.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Adapted to new applications and maintained knowledge of current technologies.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Contacted customers to return routine and general calls promptly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Various Store Management Roles, SSM, RL3 SM, RL2,
Coles Supermarkets
Melbourne, Various Locations
10.1996 - 03.2016
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing teams, store KPI, customer relations from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Strong Team leadership in delegating tasks, working inclusively and beside my team and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing teams performance from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Regional Bakery Manager Western Region
Coles Supermarkets
Werribee To Warnambool
06.2009 - 03.2011
- Developed strong communication and organizational skills through working with team members, peers and suppliers
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful development of Bakery Managers by coaching and working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Assisted Store Bakery Teams to open new stores successfully, and in a timely manner,
- Demonstrated creativity and resourcefulness through the development of innovative ideas to coach and develop up and coming Bakery Managers
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coached Bakery Managers to resolve problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills assist bakery managers to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
-
Bakery Manager
Coles Supermarkets
Melbourne, Various Stores
01.2000 - 01.2009
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Researched issues to obtain appropriate answers to customer inquiries.
- Trained newly hired team members
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented policies and procedures to boost customer satisfaction and loyalty.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Mentored new team members to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Successfully drove new product lines to increase annual profits.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained cleanliness and hygiene in bakery premises.
- Increased retail gross profits by approximately 35% on average in scratch bakeries
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Developed cost-effective strategies to drive bakery sales and optimize profits, within the store
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with customers, suppliers and team through dedicated assistance, issue resolution and active listening.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Established performance goals and empowered bakers to exceed targets.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Managed all baking operations professionally and handled all problems confidently.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Decreased inventory shrinkage by closely monitoring daily operations.
- Monitored inventory levels and identified opportunities for cost savings.
- Maintained and controlled inventory of baked goods.
Retail Trained Baker
Bilo/Coles
Various Melbourne Stores
10.1996 - 01.2000
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working within the team
Education
No Degree - Successful Completion of Year 12
Kealba Secondary College
Kealba Vic10.1988
Skills
- Station Preparation
- Operational Processes
- Icing Techniques
- Equipment Sanitation
- Cooking and Baking
- Folding Ingredients
- Service Quality
- Reading Comprehension
- Baking Equipment Troubleshooting
- Safe Work Practices
- Compliance Requirements
- Tool Preparation
- Knowledge of Raw Materials
- Machinery Upkeep
- Special Requests
- Maintaining Clean Work Areas
- Commercial Production
- Effective Customer Service
- Proficiency in Cake Decorating
- Safety Sanitation
- Portion Control
- Knowledge of Pastries
- Order Management
- Well-Versed in Inventory Management
- Collaborative Relationships
- Food Quality Standards Hygiene
- Food Management
- Preventive Maintenance
- Teamwork and Collaboration
- Managing Deliveries
- Maintain Food Safety
- Serve Customers
- Monitoring Food Preparation
- Calm and Pleasant Demeanor
- Front of House Management
- Anticipating Problems
- POS Terminal Operation
- Manage Promotions
- Staffing and Sales Reports
- Employee Performance Evaluations
- Schedule Team Members
- Control Inventory Costs
- Supervision
- Equipment Maintenance
- Employee Scheduling
- Business Management
- Inventory Management Software
- Investigating Complaints
- Delegating Assignments and Tasks
- Understanding Customer Needs
- Call Volume and Quality Metrics
- Problem Resolution
- Return Processing
- Telephone Reception
- Customer Relationship Management
- Dispute Resolution
- Calm and Professional Under Pressure
- Training and Development
- Problem-Solving
- Interpersonal Communication
- Flexible and Adaptable
- Analytical and Critical Thinking
- Attention to Detail
- First Aid/CPR
- Multitasking Abilities
- Written Communication
- Organization and Time Management
- Teambuilding
- Decision-Making
- Excellent Communication
- Cultural Awareness
- Dependable and Responsible
- Safe driver
- Valid driver's license
Timeline
Tram Driver
Yarra Trams
05.2017 - Current
Customer Service Agent
Thrifty Car Rental
10.2015 - 05.2017
Regional Bakery Manager Western Region
Coles Supermarkets
06.2009 - 03.2011
Bakery Manager
Coles Supermarkets
01.2000 - 01.2009
Various Store Management Roles, SSM, RL3 SM, RL2,
Coles Supermarkets
10.1996 - 03.2016
Retail Trained Baker
Bilo/Coles
10.1996 - 01.2000
Bakery Manager
Coles Supermarkets
No Degree - Successful Completion of Year 12
Kealba Secondary College