Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Ann Mathews

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

5
5
years of professional experience

Work History

Client Services Professional

Rapid Global Software
01.2023 - Current
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Streamlined communication processes for improved efficiency and client response times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Mentored junior team members on best practices in client services, fostering a supportive learning environment.

Babysitting

Family And Friends
07.2019 - 11.2021
  • Talked to parents about concerns or issues with children during babysitting.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Crew Member

McDonald's, Croyden
11.2020 - 02.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

Bachelor of Speech Pathology (Honours) -

The University of Adelaide
Adelaide, SA
11.2026

High School Diploma -

St Dominic's Priory College
Adelaide, SA
11.2022

Certificate III in Business -

Queensford College
Adelaide, SA
10.2021

Skills

  • Exceptional communication
  • Strong empathy
  • Customer Support
  • Follow-up skills
  • Complaint Handling

Volunteer Experience

Participated in Church Youth Leadership programs, which provided me with valuable insight into essential leadership traits that must be demonstrated and accepted, such as respect, communication, balance, and understanding. I've also volunteered at school community events including food stalls and tour guides, which has given me a good understanding of customer service in my local community.

Timeline

Client Services Professional

Rapid Global Software
01.2023 - Current

Crew Member

McDonald's, Croyden
11.2020 - 02.2021

Babysitting

Family And Friends
07.2019 - 11.2021

Bachelor of Speech Pathology (Honours) -

The University of Adelaide

High School Diploma -

St Dominic's Priory College

Certificate III in Business -

Queensford College

Similar Profiles

CREATE PROFILE
Ann Mathews