Ann Parkinson
Edgeworth,Australia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Administration Officer
Calvary Home Care
06.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Casual employee
Just Jeans Greenhills
11.2020 - Current
- To provide friendly, professional customer service
- Promoted a positive work environment by consistently demonstrating punctuality, reliability, and strong work ethic.
Practice Manager
New Lambton Family Dental
04.2014 - 05.2023
- Provide a professional, friendly and timely service to all incoming and outgoing patients
- Required to have an extensive knowledge of dental centre procedures and processes - Ensuring a clean and tidy reception area for patients - Post-operative calls to patients, follow up on outstanding debts - Reconciliation of Medicare/HICAPS accounts - Ability to work autonomously and as part of a team - Prepare written correspondence to patients, GP’s and other parties as required - Knowledge and ability to book patients for General anaesthetic and IV sedation procedures - Rostering and management of 10 staff members - Invoicing and payments of accounts - Payroll
Patient Services Clerk/Dental Assistant
NIB Dental Centre/ Pacific Smiles - Glendale
04.2011 - 12.2014
- Provide a professional, friendly and timely service to all incoming and outgoing patients
- Required to have an extensive knowledge of dental centre procedures and processes - Ensuring a clean and tidy reception area for patients - Post-operative calls to patients, follow up on outstanding debts - Reconciliation of Medicare/HICAPS accounts - Ability to work autonomously and as part of a team - Prepare written correspondence to patients, GP’s and other parties as required - Knowledge and ability to book patients for General anaesthetic and IV sedation procedures - The recipient of several “SMILE” awards
Call Centre Operator
Administration Booking Centre- Pacific Smile Group
07.2009 - 04.2011
- Managing incoming calls to arrange, cancel and reschedule client dental and eye care appointments - Required to have a limited knowledge of dental centre procedures and processes - Extensive knowledge of physicians preferred allocation of time for each procedure to ensure the smooth operation of the individual centres
Customer Service Consultant
ANZ Bank
09.2007 - 11.2008
- First point of contact for all general enquires from the public - Responsible for daily banking operations for customer transactions - Identify sales opportunities and refer to relevant staff - Daily balancing of teller area and dealings with cash supplier
Sales Assistant
Strandbags
01.2007 - 09.2007
- Cash handling and daily store banking - Resolution of customer complaints and management of repairs - Opening and closing of the store and working unsupervised
Relief Receptionist
Mortgage Choice
07.2003 - 07.2004
- Answering of phones, preparation of letters to clients, making of appointments for loan consultants and answering client queries - Working unsupervised and entrusted with keys
Customer Service officer
Newcastle Permanent Building Society
02.2001 - 07.2003
- First point of contact for all general enquiries from the public - Payroll requiring balancing three times per day and following up dishonoured cheques - Batch work involving collating, updating and data entry of customer’s personal details
Sales Consultant
Telstra Call Centre
07.2000 - 02.2001
- Attendance of four week training program, obtaining knowledge of five computer programs, internet, email and customer satisfaction - Provide excellent customer service - Resolution of customer complaints
Sales assistant
Strandbags
06.1998 - 07.2000
- Customer service and working in a team environment with sales targets - Opening and closing of shop - Banking, cash/EFTPOS transactions
Sales Assistant & Sales Supervisor
David Jones Kotara
10.1987 - 05.1998
- Worked for 2 and a half years in Children’s wear/ nursery furniture stock ordering, liaising with company reps for merchandise - Excellent knowledge of nursery equipment and children’s wear - Worked for seven years in Ladies Handbags & Accessories- four of them as sales supervisor
- Responsible for ordering of stock, staff rosters for full time and casual staff - Provision of excellent customer service following the high standards expected by both management and customers
Education
Dental Assistant Training Solutions
Glendale High School
Skills
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Telephone etiquette
- Time management
- Record keeping
- Task prioritization
- Customer service orientation
- Multitasking capabilities
- Office Administration
- Customer Service
- Mail Handling
- Personable and Approachable
Skill Summary
meet and greet, customer service, ordering of stock, working unsupervised, able to solve customer complaints, team player
Career Objectives - Summary
To secure a position that will allow me to utilise my extensive customer service and administration experience.
References
- Lisa Booth, Calvary Home Care Team Leader. 0418287320
- Kellie Andrews, Care Co Ordinator Team Leader, 0438358149
Hobbies and Interests
- Reading
- Spending time with family and friends
- Walking my dog Archie
Timeline
Administration Officer
Calvary Home Care
06.2023 - Current
Casual employee
Just Jeans Greenhills
11.2020 - Current
Practice Manager
New Lambton Family Dental
04.2014 - 05.2023
Patient Services Clerk/Dental Assistant
NIB Dental Centre/ Pacific Smiles - Glendale
04.2011 - 12.2014
Call Centre Operator
Administration Booking Centre- Pacific Smile Group
07.2009 - 04.2011
Customer Service Consultant
ANZ Bank
09.2007 - 11.2008
Sales Assistant
Strandbags
01.2007 - 09.2007
Relief Receptionist
Mortgage Choice
07.2003 - 07.2004
Customer Service officer
Newcastle Permanent Building Society
02.2001 - 07.2003
Sales Consultant
Telstra Call Centre
07.2000 - 02.2001
Sales assistant
Strandbags
06.1998 - 07.2000
Sales Assistant & Sales Supervisor
David Jones Kotara
10.1987 - 05.1998
Dental Assistant Training Solutions
Glendale High School
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