Ann Peterson
Youngs Siding,W.A.
Summary
Dedicated counselor with expertise in crisis intervention, treatment planning, and client engagement. Proven ability to conduct mental health assessments and develop personalized strategies to enhance emotional well-being. Compassionate counselor skilled in active listening, motivational interviewing, and stress management. Committed to developing tailored treatment plans and facilitating client growth through effective coping strategies and collaborative goal-setting.
Overview
26
26
years of professional experience
5
5
Certifications
Work History
Counselor
Heart Centered Counseloring
Youngs Siding, W.A.
02.2024 - Current
- Provided individual counseling sessions to support emotional well-being.
- Developed personalized treatment plans based on client needs.
- Utilized active listening techniques to understand client concerns.
- Educated clients on coping strategies and stress management skills.
- Collaborated with healthcare professionals for comprehensive care coordination.
- Maintained detailed case notes and documentation for each client session.
- Conducted workshops on mental health awareness and self-care practices.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Developed treatment plans to address client needs.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Researched best practices in the field of counseling in order to stay current on evidence based treatments.
- Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
- Obtained or maintained proper licensure or certification to meet state requirements.
- Provided crisis intervention services to clients experiencing acute mental health issues.
- Utilized motivational interviewing techniques to encourage client engagement and facilitate behavior change.
- Engaged clients in goal-setting and action planning to promote personal growth and positive life changes.
- Collaborated to set goals and outline steps to achieve objectives.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Coordinated resources to support clients and help each achieve targets.
- Counseled clients physical, mental factors impacting personal success.
officerVolunteer bush fire brigade
DFES western australia
Albany, W.A.
09.2020 - Current
- Responded immediately to emergency alarms, providing firefighting and medical support.
- Operated firefighting equipment, including hoses, nozzles, and ladders, during emergencies.
- Maintained readiness of emergency gear through regular inspections and servicing.
- Collaborated with team members in training exercises to enhance firefighting skills.
- Participated in post-incident reviews to refine future response strategies.
- Advised homeowners on fire prevention methods for flammable material storage.
- Monitored weather conditions to assess risks from natural disasters.
- Assisted in community outreach programs promoting fire safety awareness.
- Managed scheduling and appointment bookings for department meetings.
- Conducted research to support project initiatives and proposals.
- Facilitated problem-solving sessions to address operational challenges.
- Maintained accurate records of customer interactions and service requests.
- Worked closely with other departments such as sales, marketing and engineering teams to ensure smooth operations.
- Coordinated support services for staff and clients across various departments.
- Collaborated with team members to streamline processes and improve communication.
- Monitored project timelines to ensure timely completion of tasks assigned.
- Developed training materials for staff members regarding customer service policies and procedures.
- Developed user documentation for customer support processes.
- Fostered positive and inclusive team culture for support staff.
- Provided ongoing training to maintain theproductivity and effectiveness of staff.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Owner/Operator
Youngs Siding General store
Youngs Siding, W.A.
04.2000 - 06.2025
- Managed daily operations of local general store, ensuring efficient workflow and productivity.
- Oversaw inventory control to maintain optimal stock levels across diverse product range.
- Trained and supervised staff to deliver exceptional customer service experiences.
- Implemented targeted marketing strategies to enhance store visibility within the community.
- Coordinated with suppliers to negotiate favorable pricing and secure timely deliveries.
- Developed store layout for effective product placement and improved customer navigation.
- Handled financial transactions, maintaining precise cash register operations and records.
- Resolved customer inquiries and complaints to uphold business reputation and satisfaction.
Education
Diploma - CHC51015
Train SMart Australia
Australia07-2024
Graduate Certificate - COMUNITY MENTAL HEALTH
COURSES 4ME Online
IARC11-2022
High School Diploma -
Kent Street Senior High School
Victoria Park Perth11-1984
Diploma - CHC52025
Kirana Colledges
AustraliaSkills
- Individual counseling
- Treatment planning
- Crisis intervention
- Mental health assessment
- Motivational interviewing
- Client engagement
- Stress management
- Team collaboration
- Active listening
- Needs assessment
- Recovery support services
- Learning disability awareness
- Solution-focused counseling
- Daily living activities educator
- Crisis response
- Care planning
Certification
TRUMA AWARENESS CONDUCTED BY BLUE NOT FOUNDATION
Affiliations
VOLUNTEER BUSH FIRE BRIGADE youngs siding 27years
Custom Section 1
- WALKING
- hiking
- fishing
- camping
- sewing
Timeline
Counselor
Heart Centered Counseloring
02.2024 - Current
officerVolunteer bush fire brigade
DFES western australia
09.2020 - Current
Owner/Operator
Youngs Siding General store
04.2000 - 06.2025
Diploma - CHC51015
Train SMart Australia
Graduate Certificate - COMUNITY MENTAL HEALTH
COURSES 4ME Online
High School Diploma -
Kent Street Senior High School
Diploma - CHC52025
Kirana Colledges