Ann Pettit

• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
• Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
• Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.

• Maintained supply levels in counter and customer areas to meet typical demands.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained energy and enthusiasm in fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Developed and demonstrated skillful and creative latte art to engage customers.
• Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

After closing our beautiful cafe. I trained Bruce and Janelle in ‘all things coffee’. Full set up of equipment, product costings and ordering to ensure a profitable addition to their gelato bar.

Winning consecutive Trip Advisor Awards of Excellence from 2014-19 is a fantastic example of how successful our beautiful cafe was.

My experience owning my own business has given me an edge over others as I have prepared budgets, costings, rosters, BAS statements and all accounts. As well as striving for an amazing customer experience in every way. I understand and excel in the whole field of hospitality.