Ann Robertson

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.

• Maintained all areas in neat and clean fashion.
• Learned how to operate lymphatic drainage equipment.
• helping clients in and out of capsules and setting up the programmes
• Coordinated daily studio operations, including scheduling, staff management and customer service.
• sanitising machines and equipmemt after each use
• customer service

• Prepared healthy, age-appropriate snacks and meals.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Built positive and nurturing environments to support child social and emotional growth.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Played games, worked on puzzles, and read books to young children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Led indoor and outdoor activities to entertain and occupy children.
• Facilitated relationships with children and parents by developing caring and structured home environments.
• Assisted children with homework assignments and special projects across different subjects.
• Monitored children's play activities to verify safety.
• Established and maintained safe play environment for children.
• Supervised children engaged in physical activity, learning and social skills with peers.
• Coordinated playdates and outings to meet children's physical and social needs.
• Supervised children on playground to help develop physical and social skills.
• Regularly traveled with family to help with vacation activities and childcare.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Caring for the needs of the children who had special needs - helping the children with their learning tasks and social skills

• Supporting the teaching staff in the classroom in primary years classrooms
• Caring for the children in the class , their wellbeing and happiness throughout the day is imperitive .
• Helping the children transition from classroom to playground or to elective classrooms .
• Mealtimes support
• Playground support
• Use of prolo
• Use of visuals