Ann Jutarat Srikijroj
The Leap,QLD
Summary
Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Restaurant Owner
Ban-Na Thai Restaurant
2020.01 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Recruited, hired, and trained talented staff to fill vacancies.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Supervised daily activities of restaurant and 30 employees.
Manager
Ban-Na Thai Restaurant
2014.07 - 2020.12
- Managed and motivated employees to be productive and engaged in work.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
Manager
Andergrove Thai Take Away
2012.06 - 2014.06
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Sales Representative
Duty Free, Brisbane International Airport
2010.03 - 2011.11
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Kitchen Hand
Thai Patcharin
2008.01 - 2011.07
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Front of House Server
Ban-Na Thai Restaurant
2002.04 - 2007.12
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Front of House Cashier
McDonald's
2006.10 - 2007.07
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Ensured accurate cash handling for smooth operations, balancing registers at the end of each shift.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
Education
Certificate IV - Hospitality
QLD Training
Mackay, QLD03.2020
Diploma - International Business
TAFE QLD
Brisbane, QLD11.2009
Certificate IV - Business Administration
TAFE Mackay
Mackay, QLD11.2008
High School -
Whitsunday Anglican School - Mackay
Beaconsfield, QLD11.2007
Skills
- Business Planning
- Customer Engagement
- Staff Management
- Small business operations
- Financial Planning
- Business marketing
- Sales proficiency
- Problem-Solving
Timeline
Restaurant Owner
Ban-Na Thai Restaurant
2020.01 - Current
Manager
Ban-Na Thai Restaurant
2014.07 - 2020.12
Manager
Andergrove Thai Take Away
2012.06 - 2014.06
Sales Representative
Duty Free, Brisbane International Airport
2010.03 - 2011.11
Kitchen Hand
Thai Patcharin
2008.01 - 2011.07
Front of House Cashier
McDonald's
2006.10 - 2007.07
Front of House Server
Ban-Na Thai Restaurant
2002.04 - 2007.12
Certificate IV - Hospitality
QLD Training
Diploma - International Business
TAFE QLD
Certificate IV - Business Administration
TAFE Mackay
High School -
Whitsunday Anglican School - Mackay
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