Ann Whittaker
Nambour,QLD
Summary
Dedicated housekeeping professional with extensive experience at Breeze Mooloolaba, excelling in guest relations and meticulous attention to detail. Proven ability in supply inventory management and effective problem-solving, enhancing guest satisfaction through high cleanliness standards and proactive maintenance coordination. Committed to fostering positive experiences and upholding hospitality excellence.
Overview
2024
2024
years of professional experience
Work History
Housekeeping Room Attendant
M1 Resort
- Cleaned and sanitized guest rooms following established protocols for hygiene and safety.
- Inspected rooms for maintenance issues, promptly reporting concerns to
- Fostered positive relationships with guests by addressing requests and concerns promptly and professionally.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Housekeeping Room Attendant
Wunpalm Motel
01.2022 - 03.2023
- Maintained cleanliness and organization of guest rooms and public areas.
- Assisted with laundry duties, ensuring all linens met quality standards.
- Utilized cleaning tools and supplies effectively to uphold safety protocols.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Provided support during peak times, contributing to a positive guest experience.
- Adapted to changing priorities in fast-paced environment while managing multiple tasks.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Housekeeping Coordinator
Breeze Mooloolaba
2018 - 06.2020
- Coordinated housekeeping schedules to optimize staff efficiency and service delivery.
- Managed inventory of cleaning supplies, ensuring availability and compliance with safety standards.
- Trained new staff in cleaning protocols and customer service expectations.
- Developed and implemented quality control procedures to maintain high cleanliness standards.
- Collaborated with maintenance teams to address facility issues promptly, enhancing guest experiences.
- Conducted regular inspections to ensure adherence to hygiene regulations and operational guidelines.
- Assisted in creating training materials for ongoing staff development and best practices in housekeeping.
- Resolved guest complaints related to housekeeping services, promoting positive relationships and satisfaction levels.
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
Housekeeping Room Attendant
Best Western Hotel Minyama
2015 - 06.2016
- Cleaned and sanitized guest rooms following established protocols for hygiene and safety.
- Inspected rooms for maintenance issues, promptly reporting concerns to
- Fostered positive relationships with guests by addressing requests and concerns promptly and professionally.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Housekeeping Coordinator
Mirage Alexandra Headlands
2016 - 06.2018
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
- Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Monitored staff performance and provided feedback to drive productivity.
Education
Hospitality
Skillshare
Maroochydore, QLDRedeemer Lutheran College
Rochedale, QLDHousekeeping And Guest Services
Skillshare
Maroochydore, QLDSkills
- Guest relations
- Attention to detail
- Supply inventory management
- Maintenance coordination
- Chemical handling
- Vacuuming and sweeping
- Mopping floors
- Cleaning techniques
- Window cleaning
- Health and safety
- Inventory management
- Equipment maintenance
- Hospitality standards knowledge
- Maintenance reporting
- Sanitization procedures
- Restocking supplies
- Daily room inspections
- Time management
- Multitasking and prioritizing
- Teamwork and collaboration
- Guest request response
- Problem-solving
- Deep cleaning protocols
- Work planning and organization
- Attention to detail
Timeline
Housekeeping Room Attendant
Wunpalm Motel
01.2022 - 03.2023
Housekeeping Room Attendant
M1 Resort
Housekeeping Coordinator
Breeze Mooloolaba
2018 - 06.2020
Housekeeping Room Attendant
Best Western Hotel Minyama
2015 - 06.2016
Housekeeping Coordinator
Mirage Alexandra Headlands
2016 - 06.2018
Hospitality
Skillshare
Redeemer Lutheran College
Housekeeping And Guest Services
Skillshare