Anna Afendulis
Preston,Victoria
Summary
Driven Operations Admin & Customer Service Specialist with a proven track record In the industry, enhancing customer satisfaction and streamlining processes. Excelled in relationship building and account management,
Overview
2
2
years of professional experience
Work History
Operations Customer Service Specialist
Pronto
Carlton
01.2022 - 01.2023
- Trained new employees
- Handling Inbound and outbound phone calls- directing to correct department
- Greeting visitors with a warm friendly personality
- Booking couriers
- F2F (back to back) cold calling and business development
- Develop and maintain customer base
- Build and maintain close relationships with all customers
- Booking/scheduling concrete orders
- Booking appointments/ for domestic and commercial jobs
- Maintaining targets and KPIS
- Allocations handling plant breakdowns
- Maintaining meeting /board rooms
Customer Operations Specialist
ACM
ESSENDON
01.2021 - 01.2022
- Frequent product knowledge
- B2B cold calling and incoming calls
- Booking scheduling concrete orders daily
- Booking appointments
- Booking/scheduling concrete orders
- Booking appointments/ for domestic and commercial jobs
- Maintaining targets and KPIS
- Allocations handling plant breakdowns
- Maintaining meeting /board rooms
Education
NORTHCOTE HIGH
NORTHCOTE01.2017
Skills
- Data Entry
- Ability to work In a team and Alone
- Strong Attention to Detail
- Interpersonal Skills
- Microsoft Office
- Organisation
- Multitasking
- Punctual
- Time management expertise
- Relationship Building
- Call center experience
- Appointment Coordination
- Account Management
- Patience
- Strong Communication Complaint Resolution
Timeline
Operations Customer Service Specialist
Pronto
01.2022 - 01.2023
Customer Operations Specialist
ACM
01.2021 - 01.2022
NORTHCOTE HIGH