Anna Albero
Broadmeadows,VIC
Summary
Structured Crew Manager skilful in recruiting, training and scheduling 5+ employees, tracking expenses and investigating and resolving quality and service complaints. Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Fast Food Manager
Flippin' Burgers
01.2018 - 01.2023
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skilfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Made promotions which was implemented weekly which increased sales by 40%.
Service Deli Clerk
Woolworths
01.2015 - 01.2018
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Education
Certificate -
Start Training
Campbellfield, VIC08.2023
Certificate -
Start Training
Campbellfield, VIC08.2023
Certificate -
Start Training
Campbellfield, VIC08.2023
High School -
Penola Catholic College
Broadmeadows, VIC10.2017
Primary School -
Broadmeadows Valley Primary School
Broadmeadows, VIC09.2011
Primary School -
Meadow Fair North Primary School
Broadmeadows, VIC10.2010
Skills
- Customer Service Best Practices
- Hiring and Training
- Pricing Strategies
- Customer Satisfaction
- Materials Packing
- Maintaining Clean Work Areas
- Project Deadlines
- Interpersonal Communication Skills
- Local Traffic Laws
Languages
Italian
Native or Bilingual
Spanish
Elementary
English
Native or Bilingual
Timeline
Fast Food Manager
Flippin' Burgers
01.2018 - 01.2023
Service Deli Clerk
Woolworths
01.2015 - 01.2018
Certificate -
Start Training
Certificate -
Start Training
Certificate -
Start Training
High School -
Penola Catholic College
Primary School -
Broadmeadows Valley Primary School
Primary School -
Meadow Fair North Primary School
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