Anna Aleksandrova
Blacktown,NSW
Summary
Knowledgeable Guest Service Representative.
Driven and dedicated on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Highly communicative chains. Team player provides exceptional guest service. Hardworking and passionate job seeker with strong organizational skills eager to learn.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.
Overview
27
27
years of professional experience
Work History
Guest Service Representative
Blacktown Workers Club
04.2008 - 06.2023
- Welcomed guests on arrival.
- Responded to guest inquiries.
Customer Service Representative
Easts Leagues Club
02.2004 - 01.2006
- Responded to customer requests for products, services, and company information.
Guest Service Representative
Circular Quay Marriott Hotel
03.2004 - 10.2004
- Welcomed guests on arrival.
- Responded to guest inquiries.
Hostess
Emirates Towers Hotel
04.2001 - 02.2004
- Supported pre-opening team with set up of new guide lines.
- Carried out various programs with operating manuals
Hostess
Burj Al Arab Hotel
09.2000 - 02.2001
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handling reservations through emails and phone calls.
- updating and synchronising the calendar.
- Completed everyday front desk responsibilities.
Hostess
Intercontinental Hotels Group
04.1997 - 08.2000
- Greeted customers warm and friendly upon arrival
- Booked and confirmed reservations through calendar system.
- Answered any customer query.
- Assigned patrons to tables as per their reservations.
- Completed daily procedures with log updates, cleanliness and report.
Guest Service Representative
Hotel Uzbekistan
02.1996 - 04.1997
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Greeted guests on arrival.
- Responded to guest inquiries, complaints and tried to resolve them
- Handled customer complaints and escalated to the Duty Manager if un-resolved.
- Scheduled calendar reservations with various contractors' and guests.
Education
Accounting And Computers - Accounting And Computers
Tashkent College of Soviet Trade
Tashkent01.1997
Hospitality And Management - Hospitality Administration And Management
Tashkent College of Soviet Trade
Tashkent02.1991
Skills
- Guest Relations
- Customer Service
- Guest Orientation
- Reservation Processing
Languages
Russian
Full Professional
Additional Information
Referrals:
Mr. Michael Pullin
Easts' Leagues Club
Ph: (02) 93891011
Ms. Shelley Fletcher
Blacktown workers club
Ph: (02) 98300600
Reading, sketch and draw, gardening and pets.
Reading the best way to learn and grow
sketch and draw makes me calm and focussed
gardening lets me connect to nature
pets part of my family to nurture and love
Timeline
Guest Service Representative
Blacktown Workers Club
04.2008 - 06.2023
Guest Service Representative
Circular Quay Marriott Hotel
03.2004 - 10.2004
Customer Service Representative
Easts Leagues Club
02.2004 - 01.2006
Hostess
Emirates Towers Hotel
04.2001 - 02.2004
Hostess
Burj Al Arab Hotel
09.2000 - 02.2001
Hostess
Intercontinental Hotels Group
04.1997 - 08.2000
Guest Service Representative
Hotel Uzbekistan
02.1996 - 04.1997
Accounting And Computers - Accounting And Computers
Tashkent College of Soviet Trade
Hospitality And Management - Hospitality Administration And Management
Tashkent College of Soviet Trade
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