Summary
Overview
Work History
Skills
Timeline
Generic

ANNA AMBESI

Melbourne,VIC

Summary

Dynamic professional with extensive experience at Manheim Pty Ltd, excelling in customer service and invoice processing. Proven ability to enhance office management and streamline accounts receivable processes. Skilled in data entry and Microsoft Excel, with a strong commitment to resolving client issues and fostering positive relationships.

Overview

29
29
years of professional experience

Work History

Administrator/CUSTOMER SERIVE/Cashier Assistant

MANHEIM PTY LTD
ALTONA NORTH, VIC
08.2006 - Current
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Followed up on all open items until resolved.
  • Processed invoices, payments and credits for customers.
  • Provided customer service by responding to inquiries from clients related to their accounts.
  • Performed office duties and administrative tasks to facilitate accounts receivable departmental functions.
  • Answered incoming calls and responded to customer inquiries.
  • Provided general administrative support to staff members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided friendly customer service.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.

Cash Processor

ARMAGUARD
ESSENDON, Victoria
06.2006 - 10.2016
  • Reviewed customer accounts regularly for suspicious activity or fraud attempts.
  • Performed data entry into computer systems for record keeping purposes.
  • Reconciled discrepancies between physical cash on hand and electronic system records.
  • Trained new employees on Cash Processing duties and responsibilities.
  • Managed the daily reconciliation of Cash Processor's accounts in an efficient manner.
  • Balanced daily transactions to ensure accuracy of financial records.
  • Investigated and resolved discrepancies in cash and inventory reports.

Property Manager

ABBOTT & DEAN
NIDDRIE, 3042
03.1996 - 08.1999
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Managed all maintenance requests from tenants in a timely manner.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Updated tenant and unit information to keep current in housing database.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Met with clients to negotiate management and service contracts.

Skills

  • Data entry
  • Microsoft Excel
  • Customer service
  • Invoice processing
  • Accounts receivable
  • Office management

Timeline

Administrator/CUSTOMER SERIVE/Cashier Assistant

MANHEIM PTY LTD
08.2006 - Current

Cash Processor

ARMAGUARD
06.2006 - 10.2016

Property Manager

ABBOTT & DEAN
03.1996 - 08.1999

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ANNA AMBESI