Anna Aristidou
Summary
Focused Dispute Resolution professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
4
4
years of professional experience
Work History
External/Internal Dispute Resolution Specialist
RACQ
05.2022 - Current
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Researched and analyzed individual parties' positions to understand dispute background.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Prepared written opinions or decisions regarding cases.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
-
Claims Manager
RACQ
03.2021 - 05.2022
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Investigated and assessed damage to property and reviewed property damage estimates.
Contact Centre Representative
RACQ
01.2020 - 03.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Diploma - Family And Community Services
Open Colleges
Online05.2020
Diploma - Personal Training
AIPT
Brisbane, QLD04.2015
Diploma - Management
Dynamic Learning Services
Brisbane, QLD04.2013
Skills
- Dispute Analysis
- Case Management
- Effective Communication
- Critical Thinking
- Attention to Detail
- Conflict Resolution
- Impartiality
- Problem Solving
- Decision Making
- Document Preparation
Timeline
External/Internal Dispute Resolution Specialist
RACQ
05.2022 - Current
Claims Manager
RACQ
03.2021 - 05.2022
Contact Centre Representative
RACQ
01.2020 - 03.2021
Diploma - Family And Community Services
Open Colleges
Diploma - Personal Training
AIPT
Diploma - Management
Dynamic Learning Services
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