Anna Atziou
Perth
Summary
Innovative individual with exceptional communication, interpersonal, and organizational skills. Excels at quickly assessing needs, developing strategic plans, and implementing effective solutions aligned with company objectives. Dedication to providing exceptional service and consistently achieving high levels of performance makes a valuable asset in task-oriented environments.
Overview
8
8
years of professional experience
Work History
Support Manager
WSP Australia
11.2021 - Current
- Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
- Provide end-user support to executive staff, and advice regarding standard office applications and best practices
- Support onboarding / off-boarding employees on corporate systems
- Create and update manuals and documentation
- Arrange client meetings and communicate project updates, milestones and potential issues
- Find satisfactory solutions that meet both customer needs and company policies
- Foster positive relationships with clients through professionalism, responsiveness, and a customer-centric approach
- Monitoring project performance and resolving issues in a timely manner through Atlassian – Jira Service Help Desk ticketing system
- Allocating resources to support IT projects and operational needs while staying within budgetary constraints
- Implementing and maintaining robust cybersecurity measures to protect sensitive data, systems, and networks from cyber threats and breaches
- Managing digital filing system such as SharePoint and Dropbox
- Responsible for processing/recording payments of office subscriptions
- Prepare and perform regression test plans, test cases of all products
- Defect tracking
- Reporting risk and resolution
- Extensive use of Microsoft 360, SharePoint, Dropbox, Atlassian Products (Jira Service Management, Jira Software, Bitbucket, Confluence) and AWS Cloud products.
Receptionist
Oracle
02.2020 - 02.2021
- Greeting and welcoming guests, providing them with a positive first impression of the organization
- Notifying employees when visitors arrive
- Maintaining security and telecommunications systems
- Keeping office secure by following policies & procedures, monitoring logbooks, and issuing visitor badges
- Contributing to the team by accomplishing tasks as required
- Microsoft Word, Excel, PowerPoint, and SharePoint Skills
- Addressing visitors and contractors’ enquiries, phone calls and emails to provide them with the required information
- Providing administrative and clerical support
- Preparing letters and documents
- Organising couriers locally, interstate, and internationally and tracking to confirm deliveries
- Scheduling and maintaining calendar appointments
- Validating parking tickets
- Ordering office supplies
- Managing digital and hard-copy filing systems
- Booking flights and accommodation for staff members
- Organising business events and workshops.
Food and Beverage Supervisor
The Waiting Room Crown Towers Melbourne & Nobu Crown Melbourne
09.2016 - 02.2020
- Report on management regarding sales results and productivity
- Responsible for teams rostering to ensure compliance with the Enterprise Agreement
- Developing menus, purchase supplies and implement strategies to maximize sales and profitability
- Establish and ensure targets, KPI’s, schedules, policies and procedures are met
- Liaise with the events and catering teams to ascertain special requirements/requests for large volume events that require menu changes and/or dietary restrictions
- Communicate with hotel executives and management to ascertain food and beverage requirements for special events, guests or occasions
- Monitor and conduct quarterly performance reviews on food and beverage staff
- Manage the food and beverage budget, forecast future budget requirements and provide reports on expenditure and costs
- Develop and implement effective feedback initiatives to gain information regarding guests experiences
- Manage day-to-day operations within budgeted guidelines
- Lead the team by attracting, coaching and appraising talented personnel
- Encourage an ownership environment with emphasis in motivation and teamwork
- Dealing with customer complaints
- Verify timesheets, complete logsheets and raise & control requisitions
- Confirm restaurant bookings via established procedures
- Maintain a safe work environment as per HACCAP and Occupational Health and Safety
- Managing opening and closing duties which includes (but not limited to) cashiering, stock take and securing sensitive keys.
Education
Bachelor Degree in International Studies specialized in Russian Culture and Language -
Democritus University of Thrace, Greece
Jira Essentials with Agile Mindset -
Atlassian
01.2022
Diploma of Events Management -
Holmesglen Institute Melbourne
01.2021
Leadership Development Program-Certificate IV in Leadership and Management -
Crown Melbourne College
01.2019
Certificate III in Hospitality -
HIT SA INDUSTRY TRAINING
01.2013
European Computer Driving Licence (ECDL) -
Cambridge University, Greece
01.2010
Skills
- Technical support expertise
- Teamwork and Collaboration
- Problem-Solving
- Office Administration
- Regulatory Compliance
- Customer service understanding
- Work Planning and Prioritization
- Document Management
- Conflict Management
References
- Justine LeBras, Platform Engineering Operations Lead, WSP Australia, Melbourne, 0450700448, justine.lebras@wspeonline.com
- Sven Lins, Venue Manager, ARU, Melbourne, 0431600222, Sven_lins@yahoo.com
Languages
Greek
Native or Bilingual
English
Native or Bilingual
Russian
Full Professional
Timeline
Support Manager
WSP Australia
11.2021 - Current
Receptionist
Oracle
02.2020 - 02.2021
Food and Beverage Supervisor
The Waiting Room Crown Towers Melbourne & Nobu Crown Melbourne
09.2016 - 02.2020
Bachelor Degree in International Studies specialized in Russian Culture and Language -
Democritus University of Thrace, Greece
Jira Essentials with Agile Mindset -
Atlassian
Diploma of Events Management -
Holmesglen Institute Melbourne
Leadership Development Program-Certificate IV in Leadership and Management -
Crown Melbourne College
Certificate III in Hospitality -
HIT SA INDUSTRY TRAINING
European Computer Driving Licence (ECDL) -
Cambridge University, Greece
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