Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

MYRNA JAN

St Mary's,NSW

Summary

Friendly customer service professional with over 4 years of experience, excelling in resolving complex inquiries and providing tailored recommendations. Adept at enhancing operational efficiency and driving brand loyalty through empathetic support, and effective communication. Skilled in time management, creative problem-solving, and detail-oriented tasks, committed to delivering exceptional client satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Youth Mentor

Asuria
Merrylands, NSW
09.2024 - Current
  • Assisted with the development of individualized plans for youth to achieve their goals.
  • Advised youth on resources available within the community that can assist them.
  • Created an environment that was safe and supportive for all participants in mentoring sessions.
  • Facilitated group activities to help build social skills and increase self-esteem.
  • Motivated youth towards successful completion of school assignments or job applications.
  • Maintained records of progress on goals and objectives set by youth participants.
  • Established relationships with local organizations providing resources or employment opportunities for young people.
  • Maintained accurate records and documented client data in company databases.
  • Monitored clients' progress after placement to ensure successful integration into their new roles.

Employment Consultant

Global Skills
Fairfield
02.2024 - Current
  • Assess client skills, experiences, and career goals to develop tailored job search strategies and training recommendations.
  • Provide ongoing support and motivation to job seekers, helping them overcome barriers and maintain momentum in their employment journey.
  • Track placement rates and client progress, implementing data-driven improvements to enhance program effectiveness and success rates.
  • Reverse marketing candidates and plans to employers.
  • Securing and developing a key number of job-ready clients and quality vacancies.

Customer Service/ Returns

Trade Zone
Blacktown
08.2022 - 02.2024
  • Resolved customer inquiries via phone and email, providing tailored product recommendations to meet individual needs and preferences.
  • Streamlined order processing and transaction management, enhancing operational efficiency and reducing customer wait times for Trade Zone.
  • Maintained accurate customer accounts and meticulously processed credits and returns, ensuring data integrity and customer satisfaction.
  • Coordinated with suppliers to facilitate faulty product replacements and credits, improving customer experience and minimizing losses.
  • Developed tailored product recommendations, addressing individual customer needs and driving sales growth for Trade Zone.
  • Resolved complex customer inquiries via multiple channels, providing empathetic support and strengthening brand loyalty.

Operations Team Member

Bunnings Warehouse
Smithfield
01.2022 - 08.2022
  • Made suggestions to customers; to enhance their shopping experience.
  • Streamlined customer service processes, enhancing satisfaction and reducing complaint resolution time for improved operational efficiency.
  • Managed complex financial transactions with precision, ensuring accuracy in cash handling and card processing for seamless customer experiences.
  • Contributed to team efforts in maintaining store cleanliness and safety, fostering a positive shopping environment across all areas.
  • Developed personalized product recommendations, boosting customer engagement and driving incremental sales through tailored shopping experiences.
  • Provided empathetic assistance to diverse customers, resolving inquiries and addressing concerns to ensure high levels of satisfaction.

Customer Service & Deli

Woolworths
Fairfield Heights
09.2020 - 08.2022
  • Managed deli counter operations, ensuring product quality, hygiene standards, and timely customer service in a fast-paced retail environment.
  • Streamlined order fulfillment process, reducing wait times and enhancing customer satisfaction in the deli department.
  • Coordinated with team members to maintain inventory levels, restock products, and create visually appealing deli displays.
  • Mentored new team members on food safety protocols, customer service best practices, and efficient deli counter operations.
  • Meticulously maintained deli counter cleanliness and organization, ensuring strict adherence to food handling standards and store requirements.
  • Optimized deli counter operations, enhancing product quality and customer service efficiency in a fast-paced retail environment.

Education

High School -

St. Johns Park High School
Greenfield Park
06.2020

High School -

Fairvale High School
Fairfield West
11.2017

Skills

  • Effective communicator
  • Adaptive learner
  • Detail-oriented
  • Time management
  • Brand loyalty
  • Customer inquiries resolution
  • Empathetic customer support
  • Creative problem solving
  • Employment assistance
  • Mentoring
  • Creativity and innovation
  • Relationship building

Certification

  • Statement of Attainment in Non-Cash Payment Facilities at ACCM - 2021
  • Statement of Attainment in Basic Deposit Products at ACCM - 2021
  • Working With Children Check (WWCC) (2024-01 to 2029-02)
  • Working towards Cert IV in Employment Services

Languages

  • Assyrian
  • English

References

References available upon request.

Timeline

Youth Mentor

Asuria
09.2024 - Current

Employment Consultant

Global Skills
02.2024 - Current

Customer Service/ Returns

Trade Zone
08.2022 - 02.2024

Operations Team Member

Bunnings Warehouse
01.2022 - 08.2022

Customer Service & Deli

Woolworths
09.2020 - 08.2022

High School -

St. Johns Park High School

High School -

Fairvale High School

Similar Profiles

CREATE PROFILE
MYRNA JAN