Summary
Overview
Work History
Education
Skills
Timeline
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Anna Batista

Pelican Waters ,QLD

Summary

  • Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level Property Manager position with 5 Years experience within this industry. Ready to help team achieve company goals.
  • Detail-oriented and organised Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
  • Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Loyal and not afraid of hard work.
  • Detail-oriented Inspector offering in checking incoming and outgoing materials and products for conformance. Familiar with quality testing systems such as Air Conds. Remotes, TVS, Kitchen appliances Hardworking individual skilful in conducting accurate visual in preparing and maintaining comprehensive inspection reports. Team player committed to collaborating and working cross-functionally to meet all milestones and schedules.

Overview

8
8
years of professional experience

Work History

Inspections Officer

Alloggio ( Noosa Holiday Rentals)
04.2021 - Current
  • Operated and maintained testing equipment.
  • Ensured compliance with industry regulations, adhering to strict safety standards during inspections.
  • Reduced safety hazards by conducting thorough inspections and identifying potential risks.
  • Investigated customer complaints to take necessary corrective actions.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Proactively seek opportunities to improve the presentation of properties within the portfolio (e.g. styling, renovation, soft furnishings, etc.)
  • Liaison/Communication in regards to required property care functions, maintenance checking, purchasing, regular inspections, property presentation and Inventory to ensure the guest experience is of a high standard.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Property Manager

Dowling And Neylan Real Estate
10.2015 - 12.2020


  • Enhanced Guest satisfaction by promptly addressing concerns and resolving issues in a timely manner
  • Coordinated with Maintenance and cleaning staff on each property to ensure each property is guest ready
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Responded to Common Area Maintenance (CAM) inquiries for apartment blocks
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maximized revenue while minimizing expenses through effective planning and control.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Handled Guest complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for arriving guests and maintaining property aesthetics.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Worked well in a team setting, providing support and guidance.
  • Reduced maintenance costs by implementing preventative measures and regular property inspections.
  • Increased occupancy rates with strategic marketing efforts and excellent customer service.
  • Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
  • Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
  • Enhanced guest satisfaction by efficiently managing reservations, inquiries, and check-ins for vacation rental properties.
  • Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
  • Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
  • Provided comprehensive training programs for new employees that led to increased productivity across the team.
  • Developed strong relationships with local vendors to secure competitive pricing on maintenance and repair services.
  • Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
  • Maximized revenue potential through effective calendar management and rate adjustments during peak seasons or special events.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Current Real Estate Salesperson Licence

Real Estate Licence
Queensland

Skills

  • Visual inspections
  • Valid drivers license
  • Real estate
  • Decision-Making
  • Training and mentoring
  • Attention to Detail
  • Performance monitoring
  • Inspection Reporting
  • Team building
  • Multitasking
  • Customer Service
  • Time Management
  • Good Telephone Etiquette
  • Problem Resolution
  • Dependable and Responsible

Timeline

Inspections Officer

Alloggio ( Noosa Holiday Rentals)
04.2021 - Current

Property Manager

Dowling And Neylan Real Estate
10.2015 - 12.2020

Current Real Estate Salesperson Licence

Real Estate Licence

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Anna Batista