Anna Black
Ballarat,VIC
Summary
Dynamic professional with a proven record in customer service. Known for exceeding customer satisfaction through creative problem-solving and effective interpersonal skills. Detail-oriented individual with expertise in time management and problem-solving. Proven ability to efficiently support teams and exceed customer expectations in service-oriented roles. Ready to leverage skills to contribute to a thriving workplace.
Overview
9
9
years of professional experience
Work History
Waitress
The Lake View Hotel
Ballarat, Vic
02.2022 - 09.2022
- Completed day-to-day tasks accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Commercial Cleaner
Ballarat Streamline Cleaning
Ballarat, Vic
07.2018 - 01.2020
- Maintained cleanliness and hygiene standards in commercial spaces.
- Operated cleaning equipment including vacuums and floor scrubbers effectively.
- Collaborated with team members to complete cleaning tasks efficiently.
- Followed safety protocols to ensure a safe working environment.
- Organized and restocked cleaning supplies as needed.
Waitress
Freight Bar And Restaurant
Ballarat, Vic
02.2017 - 10.2018
- Took accurate orders and communicated with kitchen staff efficiently.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new staff on restaurant procedures and service standards.
- Collaborated with team members to ensure smooth service during peak hours.
- Prepared beverages and served food items according to restaurant guidelines.
Sandwich Artist
Subway Aflredton
Ballarat, Vic
02.2014 - 06.2018
- Prepared sandwiches according to customer specifications and dietary preferences.
- Maintained cleanliness of workstations and adhered to food safety standards.
- Assisted customers in selecting menu items and provided recommendations.
- Operated cash register, processed payments, and handled customer transactions.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Mount Clear Secondary College
Ballarat, VICLife Coaching
The Life Coachin College
Dingley, VICSkills
- Customer service
- Team collaboration
- Food safety
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Adaptable learning
- Sales techniques
- Cash handling proficiency
Timeline
Waitress
The Lake View Hotel
02.2022 - 09.2022
Commercial Cleaner
Ballarat Streamline Cleaning
07.2018 - 01.2020
Waitress
Freight Bar And Restaurant
02.2017 - 10.2018
Sandwich Artist
Subway Aflredton
02.2014 - 06.2018
Mount Clear Secondary College
Life Coaching
The Life Coachin College
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