Anna Black
Ballarat,VIC
Summary
Dynamic professional with a proven record in customer service. Known for exceeding customer satisfaction through creative problem-solving and effective interpersonal skills. Detail-oriented individual with expertise in time management and problem-solving. Proven ability to efficiently support teams and exceed customer expectations in service-oriented roles. Ready to leverage skills to contribute to a thriving workplace.
Overview
9
9
years of professional experience
Work History
Waitress
The Lake View Hotel
Ballarat, Vic
02.2022 - 09.2022
- Completed day-to-day tasks accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Commercial Cleaner
Ballarat Streamline Cleaning
Ballarat, Vic
07.2018 - 01.2020
- Maintained cleanliness and hygiene standards in commercial spaces.
- Operated cleaning equipment including vacuums and floor scrubbers effectively.
- Collaborated with team members to complete cleaning tasks efficiently.
- Followed safety protocols to ensure a safe working environment.
- Organized and restocked cleaning supplies as needed.
Waitress
Freight Bar And Restaurant
Ballarat, Vic
02.2017 - 10.2018
- Took accurate orders and communicated with kitchen staff efficiently.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new staff on restaurant procedures and service standards.
- Collaborated with team members to ensure smooth service during peak hours.
- Prepared beverages and served food items according to restaurant guidelines.
Sandwich Artist
Subway Aflredton
Ballarat, Vic
02.2014 - 06.2018
- Prepared sandwiches according to customer specifications and dietary preferences.
- Maintained cleanliness of workstations and adhered to food safety standards.
- Assisted customers in selecting menu items and provided recommendations.
- Operated cash register, processed payments, and handled customer transactions.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Mount Clear Secondary College
Ballarat, VICLife Coaching
The Life Coachin College
Dingley, VICSkills
- Customer service
- Team collaboration
- Food safety
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Adaptable learning
- Sales techniques
- Cash handling proficiency
Timeline
Waitress
The Lake View Hotel
02.2022 - 09.2022
Commercial Cleaner
Ballarat Streamline Cleaning
07.2018 - 01.2020
Waitress
Freight Bar And Restaurant
02.2017 - 10.2018
Sandwich Artist
Subway Aflredton
02.2014 - 06.2018
Mount Clear Secondary College
Life Coaching
The Life Coachin College
Similar Profiles
Mark Ven QuiambaoMark Ven Quiambao
Sous Chef at The Lake View HotelSous Chef at The Lake View Hotel
Rounok AnjumRounok Anjum
Kitchen Hand at The Lake View HotelKitchen Hand at The Lake View Hotel
Md Omar FARUKMd Omar FARUK
Chef De Partie at Lake View HotelChef De Partie at Lake View Hotel
Isabella-Marie El KhouryIsabella-Marie El Khoury
Construction Worker at Personal EmployerConstruction Worker at Personal Employer
Fiona ShawFiona Shaw
Personal Carer at Self employedPersonal Carer at Self employed