Anna Blenkharn
Scarborough
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
North Beach Deli/Spinifex North Beach
01.2017 - Current
- Assist the venue manager in the day to day running of this busy coastal café.
- Open/close duties, key holder, stocktaking, ordering, staff training, running events/functions, cash handling, banking and reconciliation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
The Wild Fig
01.2013 - 01.2015
- Report to Directors, manage back of house (BOH) staff, Head Barista and all front of house (FOH) staff
- Recruit FOH personnel.
- Lead teams of up to 35 staff.
- Manage a footfall of 20,000+/week, with coffee consumption of 60-70 kgs.
- Recruit, train and evaluate all FOH and BOH staff.
- Ensure prompt and efficient service and quality of all food and beverage.
- Execute excellent levels of customer service throughout the venue at all times.
- Attend to queries, complaints and suggestions in a professional and timely manner.
- Order and store consumable and non-consumable supplies as required.
- Plan and supervise all functions and special event management.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Program and manage POS system.
Venue Manager
Rees St Deli
01.2010 - 01.2013
- Manage the venue in accordance with the owner’s vision.
- Recruit, train and manage all FOH and BOH personnel.
- Roster in accordance to business need as well as to a tight budget.
- Lead and train management team.
- Responsible for banking, reconciliation, stock control, forecasting and financial reporting.
Assistant Manager
The Links Hotel & Bar
01.2004 - 01.2008
Lettings Supervisor
Copley’s of York Letting Agency
01.2003 - 01.2004
Co-manager of sub branch
NatWest Bank
01.2001 - 01.2003
Education
BA - Culture, Media and Society
Napier University
01.2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Scheduling and coordinating
- Active listening
- Reporting and documenting
- Inventory management
- Coaching and mentoring
- Multitasking and organization
- Conflict resolution
Certification
- RSA, Approved manager’s card
- Full, clean manual driving licence
- Food safety certificate
Timeline
Assistant Manager
North Beach Deli/Spinifex North Beach
01.2017 - Current
Assistant Manager
The Wild Fig
01.2013 - 01.2015
Venue Manager
Rees St Deli
01.2010 - 01.2013
Assistant Manager
The Links Hotel & Bar
01.2004 - 01.2008
Lettings Supervisor
Copley’s of York Letting Agency
01.2003 - 01.2004
Co-manager of sub branch
NatWest Bank
01.2001 - 01.2003
BA - Culture, Media and Society
Napier University
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