ANNA BUI

Dedicated professional with a diverse skill set including customer service, time management, and trend tracking. Strong verbal and written communicator, adept at fostering positive relationships and exceeding goals. Thrives in fast-paced environments by maximizing productivity during slower periods. Maintains meticulous attention to detail in organized, clean, and safe workspaces. Motivated and ambitious individual aiming to transition into professional business roles, leveraging existing strengths in customer service, communication, and problem-solving. Eager to contribute to strategic initiatives and drive growth in dynamic business environments, while continuously pursuing learning and development opportunities to excel in the competitive landscape.

• Memorized ingredients and recipes for specialty drinks.
• Won "White Ribbon Day" Arts Award (second place for art competition to spread awareness on gender equality for women) in 2014
• Received multiple 'Employee of the Month' awards
• Received consistently positive feedback from customers
• Successfully upsold specialty coffee blends and additional menu items, increasing average customer transactions by 15%
• Implemented rigorous quality control measures to ensure consistently high-quality beverages, resulting in a 10% decrease in customer complaints related to drink consistency.
• Trained and mentored new barista hires on espresso preparation techniques and customer service best practices, resulting in a more cohesive and efficient team.

References are available upon request.