Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Coleman

Taringa

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Manager

Hilti Australia
09.2023 - Current
  • Manage a portfolio of clients in the electrical trades industry, ensuring customer satisfaction and maximising business growth through regular engagement and solution-based services.
  • Provide high-level support by coordinating meetings, training, and on-site demonstrations, ensuring clear communication between clients, internal teams, and stakeholders.
  • Collaborate with marketing, sales, and support functions to identify new business opportunities, deliver solutions, and streamline operational processes.
  • Assist in onboarding and training new staff, contributing to the development of team capabilities and efficient workflow management.
  • Engage with various stakeholders to troubleshoot issues, ensure the delivery of technical services, and support project implementation.

Solutions Implementation & Care Specialist

Hilti Australia
10.2022 - 09.2023
  • Coordinated the implementation of new services and training programs for customers, ensuring smooth rollouts and successful adoption of software and tools.
  • Maintained detailed records of customer interactions and service data, ensuring compliance with internal processes and client needs.
  • Supported cross-functional teams in delivering seamless customer service, liaising between clients and technical teams to resolve issues quickly and efficiently.
  • Developed and maintained relationships with customers, offering ongoing support and training to improve system usage and overall satisfaction.

Service Delivery Coordinator

EFEX
07.2015 - 10.2022
  • Coordinated national field service operations, overseeing key performance indicators (KPIs) and ensuring service delivery across QLD, NSW, VIC & SA.
  • Acted as the primary point of contact for customers, responding to inquiries and managing the scheduling and allocation of service requests.
  • Worked closely with third-party service providers and internal teams to manage the logistics of new equipment installations, ensuring successful project rollouts across multiple states.
  • Supported the management of cultural heritage-related projects, including coordination of training and scheduling to meet client needs.
  • Maintained a strong focus on compliance, working to ensure all operational processes adhered to industry standards and organizational policies.
  • Trained and mentored new staff, ensuring they were equipped with the skills and knowledge to support the operational needs of the service department.

Team Assistant & Relief Receptionist

Fortunity Group Pty Ltd
05.2013 - 02.2015
  • Provided administrative support to a busy accounting and customer service team, including scheduling meetings, managing documents, and assisting with customer queries.
  • Organized events and meetings, coordinating logistics for clients, vendors, and staff to ensure smooth execution.
  • Managed customer communications, ensuring that all inquiries were addressed promptly and professionally.

Production and Sales Assistant

Vegetal Pty Ltd
01.2007 - 01.2015
  • Supported the sales and production teams, assisting with order processing, production, and inventory management.
  • Liaised with customers to provide product information and coordinate deliveries.

Training Administration & Customer Service Officer

National Safety Council of Australia
07.2012 - 12.2012
  • Managed student enrolments and maintained training records, ensuring data accuracy and timely updates in the company’s system.
  • Coordinated the logistics of training events, including facility bookings, catering, and materials preparation.
  • Assisted in the delivery of exceptional customer service by responding to client inquiries and ensuring their needs were met.

Education

Diploma of Business Administration -

St Patrick’s Institute of Education
01.2012

Skills

  • Stakeholder Engagement: Strong interpersonal skills, with the ability to build and maintain relationships with a diverse range of internal and external stakeholders, including clients, contractors, and community groups
  • Administrative Expertise: Extensive experience in managing calendars, coordinating meetings, tracking budgets, and maintaining records in line with compliance requirements
  • Project Management: Proficient in coordinating logistics, handling multiple tasks, and meeting deadlines across various projects, from service delivery to new business implementations
  • Process Improvement: Skilled in identifying inefficiencies and implementing solutions to streamline workflows, improve service delivery, and enhance customer satisfaction
  • Event Coordination: Experience in organizing both small-scale and large events, ensuring smooth execution, attention to detail, and stakeholder satisfaction

Certification

  • Construction Induction – White Card
  • Completed 2022

Timeline

Account Manager

Hilti Australia
09.2023 - Current

Solutions Implementation & Care Specialist

Hilti Australia
10.2022 - 09.2023

Service Delivery Coordinator

EFEX
07.2015 - 10.2022

Team Assistant & Relief Receptionist

Fortunity Group Pty Ltd
05.2013 - 02.2015

Training Administration & Customer Service Officer

National Safety Council of Australia
07.2012 - 12.2012

Production and Sales Assistant

Vegetal Pty Ltd
01.2007 - 01.2015

Diploma of Business Administration -

St Patrick’s Institute of Education

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Anna Coleman