- bush walks with my dog
- Stand-up Paddleboarding (SUP)
- indoor plants
Anna Danielczok
Wamboin,NSW
Summary
Professional with strong background in managing customer-facing operations, ensuring exceptional guest experiences, and maintaining high standards of service. Proven ability to lead teams effectively, adapt to changing needs, and drive operational efficiency. Expertise in staff training, schedule management, and conflict resolution, while fostering collaborative work environment. Reliable, results-driven, and skilled in multitasking and problem-solving.
Overview
11
11
years of professional experience
Work History
Front of House Supervisor
Cafe Sosta
06.2024 - Current
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
Front of House Staff
Agostini’s
05.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
Managing Director
Versed Pools Pty Ltd
10.2020 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Achieved substantial cost reductions by renegotiating supplier contracts and optimizing supply chain logistics.
- Revitalized company's online presence, launching user-friendly website and engaging social media platforms.
Event Manager
Gaestehaus Wolfsbrunn (Hotel)
01.2014 - 03.2020
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Increased referral business by consistently delivering exceptional customer service throughout the planning process.
- Executed advertisements, promotions and branding campaigns to attract new clients.
- Scheduled appointments with potential clients to discuss wedding plans.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
Education
Bachelor of Arts - Tourism Management
University of Cooperate Education, Breitenbrunn
Breitenbrunn, Germany10-2013
Skills
- Professionalism
- Customer Satisfaction
- Reliability
- Problem-solving abilities
- Upselling
- Multitasking
- Service prioritization
- Cleanliness
Interests
Timeline
Front of House Supervisor
Cafe Sosta
06.2024 - Current
Front of House Staff
Agostini’s
05.2021 - Current
Managing Director
Versed Pools Pty Ltd
10.2020 - Current
Event Manager
Gaestehaus Wolfsbrunn (Hotel)
01.2014 - 03.2020
Bachelor of Arts - Tourism Management
University of Cooperate Education, Breitenbrunn
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