Anna Darling
Glenmore Park,NSW
Summary
Strategic Human Resources leader partnering with senior stakeholders to align people strategy, workforce planning, and recruitment with business goals. Brings strong employee relations, compliance, and change management capability, with a focus on supporting managers, improving engagement, and delivering practical HR solutions across complex, multi-site environments.
Overview
15
15
years of professional experience
Work History
Senior Human Resources Business Partner
Infrastructure Products Autralia
Olympic park
06.2026 - Current
- Developed and implemented HR strategies and initiatives aligned with the overall business strategy.
- Advised infrastructure product leaders on workforce planning and aligned people strategy with business goals.
- Partnered with operations teams to facilitate organizational change and streamline restructuring processes.
- Manage employee relations cases across Australian operations and sites.
- Guide managers through performance reviews and difficult conversations.
- Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
- Coach supervisors on leadership, conflict resolution, and team engagement.
- Facilitated training sessions for managers on various leadership topics such as conflict resolution and team building.
- Support recruitment for specialist roles across infrastructure product teams.
- Oversaw recruitment, interviewing, hiring and onboarding of new company staff.
- Designed an effective onboarding program which included orientation materials, mentor assignments and follow-up activities.
- Conducted investigations into complaints or issues raised by employees or managers regarding HR matters.
- Diagnosed potential personnel issues to create action plans to eliminate complications.
- Developed policies, procedures and programs that support company objectives while also complying with legal requirements.
- Launched wellness plans to enhance employee morale and support productivity initiatives.
- Maintained knowledge of labor laws and regulations to ensure compliance with local employment legislation.
- Reviewed HR data, contracts, and records in company systems.
- Led change management processes to ensure successful implementation of new initiatives and programs.
- Organized team building events in order to foster better communication among staff members.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Researched industry trends to inform compensation and performance strategies.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Scheduled random drug tests for employees to maintain workplace safety and diminish regularity risks.
- Conducted exit interviews to identify areas of improvement within the organization.
- Researched industry trends to inform compensation and performance strategies.
People & Culture Manager
St George Leagues Club
10.2025 - 04.2026
- Scope: Group HR leadership across 3 venues with a workforce of 186 employees including frontline hospitality, gaming floor staff, F&B Staff, administration, and venue support teams.
- Lead Group HR strategy, policies, and processes to optimize people and culture outcomes across three venues.
- Talent Acquisition & Onboarding: Standardized recruitment playbooks and onboarding programs for front-facing and supervisory roles, reducing time-to-hire and improving new-hire quality and retention.
- Manage end-to-end recruitment, onboarding, and talent management to meet business demands and succession planning needs.
- Partner with venue Managers and Department Heads to align HR initiatives with operational priorities.
- Led design and deployment of annual staff survey across all venues to gather employee feedback and enhance engagement.
- Strengthened the policy framework and ensured HR compliance with licensing and safety regulations specific to hospitality and gaming, aligning with AUSTRAC's AML/CTF regulations.
- Ensure HR compliance with employment law, modern awards, licensing conditions, and safety regulations.
- Standardized disciplinary procedures and investigation processes to ensure fair outcomes and reduce organizational risk.
- Resolve disciplinary and performance issues in collaboration with management, ensuring proper documentation and risk mitigation.
- Manage workplace investigations in line with policies, ensuring timely, objective, and compliant outcomes.
Group Human Resources Manager
Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD
01.2022 - 06.2025
- Recruited to direct HR for Australia. Partner with other directors and senior executives to develop new business initiatives, foster employee engagement, and mobilize talent. 800 Employees around Australia Office Staff, Field Service Technicians, Sub Contractors, Static Guards, Mobile Patrol Guards, Area Managers, Supervisors, Field Sales Reps, Cleaners.
- Highlighted significant contributions to organizational success.
- Employee Engagement: Initiated workforce planning, job realignment, employee involvement, and team-building projects to enhance employee engagement.
- Change Management: Drove the transition from outdated HR systems into a fully integrated HRIS platform. Instantly improved analysis, reporting, and planning capabilities while streamlining daily HR functions.
- Process & Systems Design & Improvement: Implemented new recruitment, staffing, and workforce development programs to align with advancements in product operations, technology, and management.
- Performance Management and Improvement: Introduced a metrics-based performance review/management system with a heavy emphasis on operating results. Spearheaded value-add employee recognition and awards programs.
- Ensuring people and culture plan initiatives are optimized across the organization
- Managed the recruitment function and ensured talent attraction, selection, and onboarding processes met organizational needs.
- Work with Managers to create HR strategy, policies and operational processes.
- Supported recruitment and retention efforts for high-quality talent. - Supports recruiting and retention efforts through the recruitment of quality resources to meet the needs of the Company Objective and the probation review process.
- Source or develop and facilitate learning initiatives and solutions to meet targeted organizational needs
- Compensation and Employee Benefits: Provide advice and interpretation of policy, procedures, modern awards, and legislation to ensure compliance and support management.
- Partner with management in resolving disciplinary and under performance matters and ensure processes are adhered to and outcome letters are appropriately drafted to minimize risk.
- Undertake workplace investigations in line with the organization’s policies and procedures
- $80M Electronic Security, Static Guard, Cleaning services provider
Group Human Resources Manager
I've Got Time Group
06.2021 - 01.2022
- 60 Employees Office Staff, Gardeners, Pool Technicians, Landscapers
- Key Achievements
- Led transition from outdated document management systems to a fully centralized system, enhancing accessibility and efficiency.
- Employee Relations: Introduced proactive employee relations and communications programs to resolve previous labor and management issues and restore the credibility and employee-centric focus of the HR organization.
- Performance Management and Improvement: Introduced a metrics-based performance review/management system with a heavy emphasis on operating results. Spearheaded value-add employee recognition and awards program.
- Back-to-back HR services delivery: full employment cycle (recruitment, full/interactive onboarding, 1 and 3-month interviews, 6-month appraisal, annual performance review, offboarding); design and implementation of processes, systems and their review.
- Projects Management - Performance review implementation.
- People & Culture Plan Implementation, Recruitment Planning.
- Setting up and streamlining processes across the organization.
- Organizational KPIs driving processes and delivery for the IGT Group.
- Providing the necessary support systems for payroll requirements.
- Supporting employee opportunities for professional development.
- Manage succession planning of staff.
- Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Developed succession plans and promotion paths for staff, fostering engagement and aligning career growth with organizational goals.
- Formulated corrective action plan through analysis of management feedback and consultation with the employee.
- Executed redundancy measures in response to Covid-19 impacts, ensuring compliance and support for affected employees.
HR ADVISOR
Australian College of Physical Education
10.2016 - 06.2021
- End-to-end recruitment - writing and posting job ads, phone screening, interviewing, reference checks.
- Overview and Core Responsibilities
- Coordinated the onboarding process by drafting employment agreements, issuing commencement paperwork, and ensuring timely follow-up on returned documents.
- Conducting exit interviews.
- Ensure that offer paperwork for all Team Members and pre-employment checks are conducted accurately.
- HR Administration including reporting and effective document control.
- Monitored and maintained internal HR systems, ensuring timely processing of requests.
- Supported and advised managers and team members on employee relations, recruitment, and selection processes.
- Coordinate staff training and development.
- Assist with the workers’ compensation claims and return to work.
- Effectively manage HR administration including employment variations, offboarding, updating org charts, ad hoc reporting as required, coordinating recognition program, engagement surveys.
- Provide general information regarding the application of HR company policies and practices.
- Providing support with the coordination of day-to-day operation of HR functions as on- boarding, learning and development, performance management, recruitment, and general HR administration.
- Led a team of 200 employees, enhancing operational efficiency through effective management and coordination. Office Staff, Sessional Staff, School Supervisors, Coordinated scheduling and tasks for casual staff to maintain workflow., Supervised contractors to ensure project compliance and quality standards.
Administration Manager/HR Administrator
JMC Academy Sydney Sydney
09.2015 - 10.2016
- Overview and Core Responsibilities
- Creating and maintaining personnel employee files and data
- Resolved internal HR enquiries by providing accurate information and support to employees.
- Interpreting Award and Enterprise Agreements to answer queries
- Scheduled employee consultation sessions and interviews.
- Prepare employee contracts for new hires.
- Conducted induction and onboarding sessions for new starters to facilitate integration into company culture.
- Assists with preparation of written communications and presentatc related to one or more functional HR areas; may conduct training presentations.
- Followed up on reference checks, qualifications, and background checks to ensure compliance and thorough hiring processes.
- Maintain and update HR database.
- Coordinated graduations and promotional events, including Open Days, to enhance community engagement and visibility.
Administrative Coordinator
La Trobe University Sydney Campus Sydney
09.2014 - 09.2015
- Overview and Core Responsibilities
- Provide high level administrative support to HR Department
- Assist with recruitment and induction processes
- Ensuring compliance with legislation, policies and procedures
- Updating and maintaining all HR records, employee files and systems database
- Provide accurate information and assistance to current students, employees, and the public with their queries.
- Manage telephone and face-to-face enquiries from current and potential new students in a timely and professional manner.
- Provide high quality reception and administrative services.
- Executed precise data entry tasks to ensure quality and accuracy of records.
- Organized and maintained filing systems to ensure easy access to documents.
- Maintaining resource manning levels to meet business requirements
- Developing effective relationships with all relevant internal stakeholders
- Managed purchase order entries in iProc to facilitate timely procurement of supplies.
- Oversaw relationships with stationery suppliers and maintained optimal office inventory levels.
- Deliver regular and timely reports.
- Manage freight, courier deliveries and reconciliation of accounts for these activities.
- Coordinated office events and catered functions and meetings to enhance team collaboration.
- Contribute to the most effective and efficient management of resources by maintaining appropriate manuals and computerized records and databases i.e.Electronic filing system.
Administrator / PA to Operations Manager
InterTek Commodities Banksmeadow
07.2011 - 08.2014
- Overview and Core Responsibilities
- Provide administrative support to Operations Manager in a timely and courteous manner.
- Managed customer phone inquiries to ensure prompt and effective service.
- Process payments (cash, eftpos, cheque).
- Monitor stock, review prices and order new stock.
- Generate invoices and manage accounts receivable / payable and reconcile accounts on MYOB.
- Arrange couriers for customer deliveries.
- Facilitated correspondence with suppliers and clients to maintain strong business relationships.
Education
Master of Business Management - Human Resource Management
Australian Institute of Business
01-2022
Graduate Diploma of Management -
Australian Institute of Business
01-2021
Advanced Diploma of Hospitality -
Sydney School of Business & Technology
01-2009
Skills
- Issue and conflict resolution
- Contract development and management
- Employee relations
- Leadership development
- Training development
- Relationship building
- Recommending policy improvements
- Compliance
- Data driven decision making
- Budgeting and financial management
- Diversity and inclusion
- Workforce planning
- Stakeholder management
- Employee engagement
- HR Best Practices Employee Relations & Diversity
- Talent Acquisition
- Organizational Learning & Development
- Employee Performance Improvement
- HR Policy, Process & Systems Design & Improvement
- Staff Coaching & Mentoring
- Change Management
- Change management
- Workplace investigations
- Performance management
- Talent acquisition
Timeline
Senior Human Resources Business Partner
Infrastructure Products Autralia
06.2026 - Current
People & Culture Manager
St George Leagues Club
10.2025 - 04.2026
Group Human Resources Manager
Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD
01.2022 - 06.2025
Group Human Resources Manager
I've Got Time Group
06.2021 - 01.2022
HR ADVISOR
Australian College of Physical Education
10.2016 - 06.2021
Administration Manager/HR Administrator
JMC Academy Sydney Sydney
09.2015 - 10.2016
Administrative Coordinator
La Trobe University Sydney Campus Sydney
09.2014 - 09.2015
Administrator / PA to Operations Manager
InterTek Commodities Banksmeadow
07.2011 - 08.2014
Master of Business Management - Human Resource Management
Australian Institute of Business
Graduate Diploma of Management -
Australian Institute of Business
Advanced Diploma of Hospitality -
Sydney School of Business & Technology