Human Resources professional with proven track record in driving organizational success through strategic HR initiatives. Adept at fostering team collaboration, enhancing employee engagement, and developing effective policies. Strong focus on talent management, conflict resolution, and compliance ensures adaptability to evolving business needs. Recognized for excellent communication skills and ability to achieve results in dynamic environments.
Overview
15
15
years of professional experience
Work History
Group Human Resources MANAGER
Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD
01.2022 - Current
Company Overview: $100M Electronic Security, Static Guard, Cleaning services provider
Enhanced employee engagement by implementing innovative HR programs and initiatives.
Promoted a positive work culture by fostering open communication and collaboration among team members.
Coached managers on how to handle difficult employee situations or disputes professionally while adhering to company policies.
Created detailed reports analyzing key workforce metrics such as turnover rates, demographics, or compensation trends.
Boosted organizational performance with targeted employee training and development programs.
Conducted regular audits of HR practices to identify gaps in policy adherence or areas requiring further attention.
Maintained accurate employee records, ensuring data privacy compliance in line with local legislation requirements.
Streamlined HR processes for increased efficiency and effectiveness within the department.
Developed onboarding programs that accelerated new hire integration into the company culture and expectations.
Collaborated with senior management to design compensation packages that effectively incentivized high performance across departments.
Reduced employee turnover by developing comprehensive retention strategies and initiatives.
Managed benefits administration, optimizing offerings to attract top talent while controlling costs.
Led talent acquisition efforts, resulting in a diverse and high-performing workforce.
Served as an internal consultant on human resources matters, providing guidance to managers on best practices and policy interpretation.
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Recruited to direct HR for Australia
Partner with other directors and senior executives to develop new business initiatives, foster employee engagement, and mobilise talent
800 Employees around Australia – Office Staff, Field Service Technicians, Sub Contractors, Static Guards, Mobile Patrol Guards, Area Managers, Supervisors, Field Sales Reps, Cleaners
Change Management: Led the successful transition from outdated HR systems to a fully integrated HRIS platform, significantly enhancing analysis, reporting, and planning capabilities while streamlining daily HR functions
Employee Engagement: Initiated and executed successful workforce planning, job realignment, employee involvement, and team-building projects, resulting in higher employee morale and productivity
Process & Systems Design & Improvement: Re-engineered and implemented innovative recruitment, staffing, and workforce development programs to align with advancements in product operations, technology, and management, thereby improving overall organizational efficiency
Performance Management and Improvement: Developed and introduced a metrics-based performance review and management system with a strong emphasis on operating results
Spearheaded employee recognition and awards programs, fostering a culture of excellence and motivation
Diversity and Inclusion: Launched comprehensive diversity and inclusion initiatives, creating a more inclusive workplace and improving overall employee satisfaction and retention
Training and Development: Established robust training and development programs tailored to the evolving needs of the workforce, enhancing employee skills and career growth opportunities
Strategic HR Planning: Ensure the optimization of people and culture plan initiatives across the organization
Recruitment Management: Oversee the recruitment function, ensuring talent attraction, selection, and onboarding processes are efficient and effective
HR Strategy and Policy Development: Collaborate with managers to create HR strategy, policies, and operational processes
Compliance: Ensure HR compliance with all relevant laws and regulations
Talent Management: Support recruiting and retention efforts by sourcing quality resources to meet company objectives and managing the probation review process
Learning and Development: Source, develop, and facilitate targeted learning initiatives and solutions to meet organizational needs
Compensation and Benefits: Provide advice and interpretation of policy, procedures, modern awards, and legislation related to compensation and employee benefits
Position Descriptions: Assist in the review and updating of position descriptions to reflect current roles and responsibilities
Employee Relations: Partner with management to resolve disciplinary and performance issues, ensuring processes are followed and outcome letters are appropriately drafted to minimize risk
Workplace Investigations: Conduct workplace investigations in line with the organization’s policies and procedures, ensuring thorough and fair resolutions
Group Human Resources Manager
I’ve Got Time Group
06.2021 - 01.2022
Company Overview: 60 Employees – Office Staff, Gardeners, Pool Technicians, Landscapers
Document Centralization: Drove transition from outdated document management systems into a fully centralized document management system
Employee Relations: Introduced proactive employee relations and communications programs to resolve previous labor and management issues and restore the credibility and employee-centric focus of the HR organization
Performance Management and Improvement: Introduced a metrics-based performance review/management system with a heavy emphasis on operating results
Spearheaded value-add employee recognition and awards programs
60 Employees – Office Staff, Gardeners, Pool Technicians, Landscapers
Back-to-back HR services delivery: full employment cycle (recruitment, full/interactive onboarding, 1 and 3-month interviews, 6-month appraisal, annual performance review, offboarding); design and implementation of processes, systems and their review
People & Culture Plan Implementation, Recruitment Planning
Setting up, implementation and management of the CRM system
Setting up and streamlining of processes across the organisation
Organisational KPIs – driving processes and delivery for the IGT Group
Workers Comp and return to work management
Building relationships with key internal and external stakeholders
New employee orientation/induction
Determining suitable salaries and remuneration
Providing the necessary support systems for payroll requirements
Supporting employee opportunities for professional development
Managing succession planning of staff
Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies
Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance
Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies
Managed full-cycle human resource operational activities to maximise HR employee performance
Provided HR consultation services to leadership and department heads
Held exit interviews and documented information discussed with employees
Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organisation
Formulated corrective action plan through analysis of management feedback and consultation with employee
Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
Decreased workers' compensation claims by working closely with employees to promote safety
Managed strategy for performance evaluation, corrective action and disciplinary measures
HR ADVISOR
Australian College of Physical Education
10.2016 - 06.2021
Company Overview: 200 Employees – Office Staff, Sessional Staff, School Supervisors, Casual Staff, Contractors
Document Creation and Development: Develop and maintain HR documents, ensuring accuracy and compliance
End-to-End Recruitment: Manage the entire recruitment process, including writing and posting job advertisements, conducting phone screenings, interviewing candidates, and performing reference checks
Exit Interviews: Conduct exit interviews to gather feedback and insights from departing employees
Database and Records Management: Maintain and update HR databases and records, ensuring data integrity and confidentiality
HR Administration: Handle HR administrative tasks such as reporting and effective document control
Offer Paperwork and Pre-Employment Checks: Ensure accurate preparation of offer paperwork for all team members and conduct thorough pre-employment checks
Onboarding Coordination: Coordinate the onboarding process, including drafting employment agreements, issuing commencement paperwork, and monitoring the return of completed documents
Staff Training and Development: Coordinate staff training and development initiatives to enhance employee skills and performance
Workers' Compensation Claims and Return to Work: Assist with workers' compensation claims and manage return-to-work processes
HR Systems Management: Monitor and maintain internal HR systems, ensuring timely processing of requests and providing support as needed
Employee Relations and Recruitment Support: Provide support and advice to managers and team members on employee relations, recruitment, and selection
HR Administration Management: Manage HR administration tasks, including employment variations, offboarding, updating organizational charts, ad hoc reporting, coordinating recognition programs, and conducting engagement surveys
Policy and Practice Guidance: Provide general information regarding the application of HR company policies and practices
HR Functions Coordination: Support the coordination of day-to-day HR functions such as onboarding, learning and development, performance management, recruitment, and general HR administration
Finance Administration Support: Provide administrative support to the Finance Manager as required
Quality and Project Management at Ultimate Australia Transportation Euipt. Pty. LtdQuality and Project Management at Ultimate Australia Transportation Euipt. Pty. Ltd