Anna Darling
Sydney,NSW
Summary
Human Resources professional with proven track record in driving organizational success through strategic HR initiatives. Adept at fostering team collaboration, enhancing employee engagement, and developing effective policies. Strong focus on talent management, conflict resolution, and compliance ensures adaptability to evolving business needs. Recognized for excellent communication skills and ability to achieve results in dynamic environments.
Overview
15
15
years of professional experience
Work History
Group Human Resources MANAGER
Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD
01.2022 - Current
- Company Overview: $100M Electronic Security, Static Guard, Cleaning services provider
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Promoted a positive work culture by fostering open communication and collaboration among team members.
- Coached managers on how to handle difficult employee situations or disputes professionally while adhering to company policies.
- Created detailed reports analyzing key workforce metrics such as turnover rates, demographics, or compensation trends.
- Boosted organizational performance with targeted employee training and development programs.
- Conducted regular audits of HR practices to identify gaps in policy adherence or areas requiring further attention.
- Maintained accurate employee records, ensuring data privacy compliance in line with local legislation requirements.
- Streamlined HR processes for increased efficiency and effectiveness within the department.
- Developed onboarding programs that accelerated new hire integration into the company culture and expectations.
- Collaborated with senior management to design compensation packages that effectively incentivized high performance across departments.
- Reduced employee turnover by developing comprehensive retention strategies and initiatives.
- Managed benefits administration, optimizing offerings to attract top talent while controlling costs.
- Led talent acquisition efforts, resulting in a diverse and high-performing workforce.
- Served as an internal consultant on human resources matters, providing guidance to managers on best practices and policy interpretation.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Recruited to direct HR for Australia
- Partner with other directors and senior executives to develop new business initiatives, foster employee engagement, and mobilise talent
- 800 Employees around Australia – Office Staff, Field Service Technicians, Sub Contractors, Static Guards, Mobile Patrol Guards, Area Managers, Supervisors, Field Sales Reps, Cleaners
- Change Management: Led the successful transition from outdated HR systems to a fully integrated HRIS platform, significantly enhancing analysis, reporting, and planning capabilities while streamlining daily HR functions
- Employee Engagement: Initiated and executed successful workforce planning, job realignment, employee involvement, and team-building projects, resulting in higher employee morale and productivity
- Process & Systems Design & Improvement: Re-engineered and implemented innovative recruitment, staffing, and workforce development programs to align with advancements in product operations, technology, and management, thereby improving overall organizational efficiency
- Performance Management and Improvement: Developed and introduced a metrics-based performance review and management system with a strong emphasis on operating results
- Spearheaded employee recognition and awards programs, fostering a culture of excellence and motivation
- Diversity and Inclusion: Launched comprehensive diversity and inclusion initiatives, creating a more inclusive workplace and improving overall employee satisfaction and retention
- Training and Development: Established robust training and development programs tailored to the evolving needs of the workforce, enhancing employee skills and career growth opportunities
- $80M Electronic Security, Static Guard, Cleaning services provider
- Strategic HR Planning: Ensure the optimization of people and culture plan initiatives across the organization
- Recruitment Management: Oversee the recruitment function, ensuring talent attraction, selection, and onboarding processes are efficient and effective
- HR Strategy and Policy Development: Collaborate with managers to create HR strategy, policies, and operational processes
- Compliance: Ensure HR compliance with all relevant laws and regulations
- Talent Management: Support recruiting and retention efforts by sourcing quality resources to meet company objectives and managing the probation review process
- Learning and Development: Source, develop, and facilitate targeted learning initiatives and solutions to meet organizational needs
- Compensation and Benefits: Provide advice and interpretation of policy, procedures, modern awards, and legislation related to compensation and employee benefits
- Position Descriptions: Assist in the review and updating of position descriptions to reflect current roles and responsibilities
- Employee Relations: Partner with management to resolve disciplinary and performance issues, ensuring processes are followed and outcome letters are appropriately drafted to minimize risk
- Workplace Investigations: Conduct workplace investigations in line with the organization’s policies and procedures, ensuring thorough and fair resolutions
Group Human Resources Manager
I’ve Got Time Group
06.2021 - 01.2022
- Company Overview: 60 Employees – Office Staff, Gardeners, Pool Technicians, Landscapers
- Document Centralization: Drove transition from outdated document management systems into a fully centralized document management system
- Employee Relations: Introduced proactive employee relations and communications programs to resolve previous labor and management issues and restore the credibility and employee-centric focus of the HR organization
- Performance Management and Improvement: Introduced a metrics-based performance review/management system with a heavy emphasis on operating results
- Spearheaded value-add employee recognition and awards programs
- 60 Employees – Office Staff, Gardeners, Pool Technicians, Landscapers
- Back-to-back HR services delivery: full employment cycle (recruitment, full/interactive onboarding, 1 and 3-month interviews, 6-month appraisal, annual performance review, offboarding); design and implementation of processes, systems and their review
- Projects Management - Performance review implementation
- People & Culture Plan Implementation, Recruitment Planning
- Setting up, implementation and management of the CRM system
- Setting up and streamlining of processes across the organisation
- Organisational KPIs – driving processes and delivery for the IGT Group
- Workers Comp and return to work management
- Building relationships with key internal and external stakeholders
- New employee orientation/induction
- Determining suitable salaries and remuneration
- Providing the necessary support systems for payroll requirements
- Supporting employee opportunities for professional development
- Managing succession planning of staff
- Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies
- Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance
- Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies
- Managed full-cycle human resource operational activities to maximise HR employee performance
- Provided HR consultation services to leadership and department heads
- Held exit interviews and documented information discussed with employees
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organisation
- Formulated corrective action plan through analysis of management feedback and consultation with employee
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
- Decreased workers' compensation claims by working closely with employees to promote safety
- Managed strategy for performance evaluation, corrective action and disciplinary measures
HR ADVISOR
Australian College of Physical Education
10.2016 - 06.2021
- Company Overview: 200 Employees – Office Staff, Sessional Staff, School Supervisors, Casual Staff, Contractors
- Document Creation and Development: Develop and maintain HR documents, ensuring accuracy and compliance
- End-to-End Recruitment: Manage the entire recruitment process, including writing and posting job advertisements, conducting phone screenings, interviewing candidates, and performing reference checks
- Exit Interviews: Conduct exit interviews to gather feedback and insights from departing employees
- Database and Records Management: Maintain and update HR databases and records, ensuring data integrity and confidentiality
- HR Administration: Handle HR administrative tasks such as reporting and effective document control
- Offer Paperwork and Pre-Employment Checks: Ensure accurate preparation of offer paperwork for all team members and conduct thorough pre-employment checks
- Onboarding Coordination: Coordinate the onboarding process, including drafting employment agreements, issuing commencement paperwork, and monitoring the return of completed documents
- Staff Training and Development: Coordinate staff training and development initiatives to enhance employee skills and performance
- Workers' Compensation Claims and Return to Work: Assist with workers' compensation claims and manage return-to-work processes
- HR Systems Management: Monitor and maintain internal HR systems, ensuring timely processing of requests and providing support as needed
- Employee Relations and Recruitment Support: Provide support and advice to managers and team members on employee relations, recruitment, and selection
- HR Administration Management: Manage HR administration tasks, including employment variations, offboarding, updating organizational charts, ad hoc reporting, coordinating recognition programs, and conducting engagement surveys
- Policy and Practice Guidance: Provide general information regarding the application of HR company policies and practices
- HR Functions Coordination: Support the coordination of day-to-day HR functions such as onboarding, learning and development, performance management, recruitment, and general HR administration
- Finance Administration Support: Provide administrative support to the Finance Manager as required
- 200 Employees – Office Staff, Sessional Staff, School Supervisors, Casual Staff, Contractors
ADMINISTRATION Manager/HR ADMINISTRATOR
JMC Academy Sydney
09.2015 - 10.2016
- Assisting the campus manger with administrative work, implementing systems and procedures, and reporting to various government departments
- Creating and maintaining personnel employee files and data
- Interpreting Award and Enterprise Agreements to answer queries
- Handle internal HR enquiries
- Schedule employee consultation sessions and interviews as required
- Liaising with the Talent Acquisition and payroll teams
- Assists with preparation of written communications and presentations related to one or more functional HR areas; may conduct training or presentations
- Prepare employee contracts for new hires
- Induction and onboard new starters
- Follow up reference checks, qualifications, and background checks
- Maintain and update HR database
- Assist HR Manager with general HR administration duties
- Organizing Graduations and promotional events or activities including Open Days etc
ADMINISTRATIVE COORDINATOR
La Trobe University Sydney Campus
09.2014 - 09.2015
- Provide high quality reception and administrative services
- Prioritise daily work between reception, administrative and clerical duties
- Manage telephone and face-to-face enquiries from current and potential new students in a timely and professional manner
- Provide accurate information and assistance to current students, employees, and the public with their queries
- Assist with the processing of correspondence in a timely manner as required
- Maintaining resource manning levels to meet business requirements
- Accurate data entry
- Filing
- Provide high level administrative support to HR Department
- Assist with recruitment and induction processes
- Ensuring compliance with legislation, policies and procedures
- Developing effective relationships with all relevant internal stakeholders
- Updating and maintaining all HR records, employee files and systems database
- Maintain purchase orders in I PROC
- Maintain stationery suppliers and office inventory
- Contribute to the most effective and efficient management of resources by maintaining appropriate manuals and computerized records and data bases i.e
- Electronic filing system
- Provide regular and timely reports as required
- Manage the general filing system
- Manage freight, courier deliveries and reconciliation of accounts for these activities
- Organise office events and catering for office functions and meetings as required
ADMINISTRATOR / PA TO OPERATIONS MANAGER
Intertek Commodities - NSW
07.2011 - 08.2014
- Provide administrative support to Operations Manager in a timely and courteous manner
- Respond to customer phone enquiries
- Process payments (cash, eftpos, cheque)
- Monitor stock, review prices and order new stock
- Generate invoices and manage accounts receivable / payable and reconcile accounts on MYOB
- Take phone orders
- Arrange couriers for customer deliveries
- Correspondence with suppliers and clients
- Account reconciliation
- Data entry
OFFICE MANAGER
Design Tiles Pty Ltd
01.2010 - 07.2011
- Company Overview: Rockdale, NSW
- Respond to customer phone enquiries
- Process payments (cash, eftpos, cheque)
- Monitor stock, review prices and order new stock
- Generate invoices and manage accounts receivable / payable and reconcile accounts on MYOB
- Take phone orders
- Arrange couriers for customer deliveries
- Correspondence with suppliers and clients
- Account reconciliation
- Data entry
- Bookkeeping
- Rockdale, NSW
Education
MBA - Human Resources Management
Australian Institute of Business
Adelaide, SA10-2022
Skills
- HR analytics
- Diversity and inclusion
- Employee relations
- Recruitment strategies
- Talent acquisition
- Benefits administration
- Onboarding programs
- Workforce planning
- Mentoring programs
- Retention strategies
- HR policy development
- Employee engagement
- Team building
- Benefits and compensation management
- Employee handbook development
- Risk management
- Organizational development
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Group Human Resources MANAGER
Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD
01.2022 - Current
Group Human Resources Manager
I’ve Got Time Group
06.2021 - 01.2022
HR ADVISOR
Australian College of Physical Education
10.2016 - 06.2021
ADMINISTRATION Manager/HR ADMINISTRATOR
JMC Academy Sydney
09.2015 - 10.2016
ADMINISTRATIVE COORDINATOR
La Trobe University Sydney Campus
09.2014 - 09.2015
ADMINISTRATOR / PA TO OPERATIONS MANAGER
Intertek Commodities - NSW
07.2011 - 08.2014
OFFICE MANAGER
Design Tiles Pty Ltd
01.2010 - 07.2011
MBA - Human Resources Management
Australian Institute of Business
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