Anna Davis

I report on all Safety incidents that involve freight trains and staff across the network. I enter these incidents into a required format and they are then escalated to the Regulator

My positions with Qantas between 1994 and 2018 are varied. I began as a Customer Service Agent at check in, promoted to a Customer Service Supervisor then transferred into Resources and Planning. My roles in Customer Service involved dealing with passengers face to face, assisting with the check in processes at Sydney International Airport. As a Customer Service Supervisor, my role was to assist the counter staff with the challenges of check in. This included dealing with over sold flights, ensuring our customer airlines had the required staffing levels and ensuring their check in procedures were adhered to, with on time departures being the end result. I then transferred into a Planning Role and this involved planning the day of operations. As a Resource Planner, working day of operations involved ensuring sick leave was covered, adequate coverage for flight arrivals and departures was available, check in counters were covered and ensuring the comfort of our special needs passengers on both departures and arrivals was properly resourced.