ANNA ELIZABETH
Christchurch
Summary
Highly motivated and eager to learn individual seeking an Aviation Security position to gain hands on experience in the aviation industry. Offering strong work ethic, attention to detail, and good problem solving skills. Committed to learning new skills quickly and efficiently while contributing to a team oriented environment. Looking forward to utilizing my practical skills and further develop my professional skills under expert guidance.
Overview
7
7
years of professional experience
Work History
Calf rearing
Greenfield Farms
Burnham
- Cared for and fed 3000 calves twice a day
- Assisted with dehorning the calves
- Weighing calves with stock agents to see if they are ready to leave
- Driving motorbikes and polaris to move stock, feed out meal and collect sick calves around the farm
- Mixing up milk and sterilising feeders and equipment.
Horse Trainer
Pendarra Lodge Equestrian
West Melton
01.2014
- General care of all horses on the property feeding, mucking out
- Communicating with clients about their horses and scheduling potential buyers in to look at sales horses
- Writing up sale adverts and taking phone calls with buyers
- Breaking in horses and ponies and schooling them to give them more education to then sell
- Grooming and maintaining the sand arenas.
Customer Service Supervisor
Airpark Canterbury Ltd
Christchurch
02.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Stable hand/ Driver
Ripple Creek Racing Stable
Ohoka
11.2017 - 02.2024
- To ensure the horses have top care, so they can perform at a high level
- Manage other staff by being organised and having set tasks they need to carry out
- Driving horses to maintain their fitness and to educate the young ones
- Good attention to detail so I can spot when a horse isn't right
- Manage the horses feed to ensure they are getting the right amount
- Talking to clients about their horses when they come to the barn so they get an understanding of how they are progressing.
Education
NCEA Level 1, 2 & 3 -
Darfield High School
01.2013
Skills
- Full drivers licence
- Backing trailers
- Communication skills
- Hard working
- Great time management
- Good understanding of what different tools are
- Skilled with doing a physical hands on job
- Common sense
- Reliable
- Problem Solving
- Customer Service Champion
Personal Information
Age: 26
References
- Graeme Harris (0275500515) Airpark Canterbury
- Trent Yesberg, (02763504140) Ripple Creek
- Peter Gilmore, (0272718920) Greenfield Farms
Timeline
Customer Service Supervisor
Airpark Canterbury Ltd
02.2024 - Current
Stable hand/ Driver
Ripple Creek Racing Stable
11.2017 - 02.2024
Horse Trainer
Pendarra Lodge Equestrian
01.2014
Calf rearing
Greenfield Farms
NCEA Level 1, 2 & 3 -
Darfield High School