Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Receptionist
Anna-Elizabeth Jones

Anna-Elizabeth Jones

Wahroonga,NSW

Summary

Anna-Elizabeth, is a strong leader and analytical problem-solver dedicated to streamlining operations using independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals & results-orientated professional with a strong business background. Skilled in working under pressure & adapting to new situations and challenges to best enhance the organizational brand. As a collaborative & inclusive leader committed to team building, promoting an engaged, empowering healthy cohesive work culture.

Anna-Elizabeth is a Business Co-Owner | Marketing Manager for an accredited Eco-friendly awarded boutique salon servicing an array of affluent & diverse clientele that’s been established for nearly 18yrs in the Upper North Shore of Sydney gaining international exposure on TV Channel 7 The Mentor with celebrity financial guru Mark Bouris, chosen from ten thousand small businesses to be part of the series.

In 2015, received Certificate IV in Property Services at the REINSW as a Licensed Real Estate agent & has completed the Diploma in Leadership and Management. Anna-Elizabeth is an encouraging manager dedicated to monitoring team building to enhance employee engagement to boost performance & with excellent customer relations aptitude and maintaining relationship-building skills. Can work under own supervision or as a team player, naturally communicates & relates effectively with clients of all levels & acquires an intuitive disposition with a meticulous attention for detail.

Innovative Sales Manager experience in converting sales leads, managing multiple accounts and team leadership skills. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically minded in capturing new business and leveraging dynamic market opportunities.

Anna-Elizabeth is accomplished in exceeding targets with a results-driven approach with a natural inclusive leadership and relationship building skills. Dedicated to continuous improvement and achieving market-leading results.

Overview

18
18
years of professional experience

Work History

Small Business Co-Owner

Anjeos Hair & Beauty
10.2005 - Current
  • Created systems and procedures to streamline business processes and optimize resources.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Hired, trained and managed staff to cultivate productive and efficient workforce.
  • Managed employees by supervising daily tasks.
  • Assisted in recruiting, hiring and training of team members.
  • Developed comprehensive marketing strategies to increase brand awareness and grow customer base.
  • Implemented strategic plans to improve performance and increase client acquisition.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Resolved customer service issues with timely and professional resolutions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Built loyal account base and long-term business relationships with accounts.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Utilized metrics and KPIs to track and measure business performance.

Business Development Manager

Justin Ferguson | Ray White Cammeray
04.2017 - 03.2018
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Generated new business with marketing initiatives and strategic plans.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Managed accounts to retain existing relationships and grow share of business.
  • Kept meticulous client notes and updated account information in company databases.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base

Client Services Manager

McGrath Estate Agents | Wahroonga & Hornsby
08.2016 - 04.2017
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Established performance and service goals and held associates accountable for individual performance.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment

Sales Associate

Ray White Real Estate
05.2015 - 07.2016
  • Worked alongside Principal to represent company at Open homes.
  • Engaged with customers to build rapport and loyalty.
  • Generated advertising brochure for vendor use.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built relationships with customers and community to promote long term business growth.
  • Recorded accurate and efficient records in customer database.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Presented professional image consistent with company's brand values.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed, maintained and utilized diverse client base.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Built diverse and consistent sales portfolio.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Served customers with knowledgeable, friendly support at every stage of purchasing property.
  • Maintained current knowledge of evolving changes in marketplace.
  • Greeted customers and offered assistance with selecting properties and completing purchases.
  • Contributed to event marketing, sales and brand promotion.
  • Stayed current on company offerings and industry trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Negotiated prices, terms of sales and property agreements.

BDM Lead Generator

McGrath Estate Agents
01.2013 - 01.2014
  • Generate new business leads for Residential | Commercial | Property Management.
  • Inform clients of bank loans on offer to assign them with Oxygen home loans.
  • Extensive Data research | Administrative Computer entries | CRM systems.
  • Contact past & existing clients for follow-up on current situation with investments.
  • Ongoing McGrath training | results meetings.
  • Proved successful working within tight deadlines in fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments
  • Gained extensive knowledge in data entry, analysis and reporting
  • Gained strong leadership skills by managing projects from start to finish
  • Cultivated interpersonal skills by building positive relationships with others
  • Skilled at working independently and collaboratively in a team environment
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Education

Diploma in Leadership & Management - Leadership & Management

Tafe NSW
Sydney, NSW
12.2022

License | Certificate IV in Property Services - Real Estate Licence

REINSW
Sydney, NSW
12.2015

Certificate I - Business Marketing

Hills Evening College
Castle Hill, NSW
06.2013

Certificate II - Real Estate

Real Estate Institute NSW
Sydney, NSW
11.2013

Certificate IV - Special Effects

The Makeup Glamour Technicians
Bondi, NSW
12.2001

Certificate 11 - Computer Studies

Hills Evening College
Castle Hill, NSW
10.1999

Certificate IV - Beauty Therapy

Australian Academy of Beauty Therapy
Castle Hill, NSW
01.1997

HSC - High School

Oakhill College
Castle Hill, NSW
12.1996

Skills

  • KEYSKILLS
  • Effective communication skills
  • Well-developed negotiation skills
  • Ability to work under pressure to meet deadlines
  • Being proactive with resources
  • Meticulous to detail & dedicated to task
  • Reliable, Loyal & Professional
  • Astute person who relates well to others
  • Articulate in oral & written communication
  • Managing/ Coordinating business & staff
  • Creative in Marketing & sourcing business
  • Logical, analytical & disciplined
  • High standard of professional appearance
  • Ability to work efficiently, accurately & unsupervised
  • Excellent interpersonal, communication & presentation skills
  • Desire to Excel in Profession & Succeed in expectations
  • Team Management
  • Improve Performance
  • Social Media Platforms
  • Waste Management and Reduction
  • Continuous Quality Improvement (CQI)
  • Performance Monitoring and Evaluation
  • Business Leadership
  • Investor Relations
  • Advertising Campaign Development
  • Market and Competitor Research
  • Customer Inquiries
  • Customer Care
  • Sales Promotion
  • Motivational Leadership
  • Management Training
  • Database Maintenance
  • Policy and Procedure Implementation
  • Staffing
  • Recruiting and Training
  • Employee Motivation
  • Business Budgeting
  • Registration Processing
  • Human Resource Management
  • People Management & Leadership skills
  • Develop Policies
  • Customer Satisfaction
  • Operational Standards
  • Strategic Planning
  • Business Growth
  • Strategize Business Plans
  • Manage Operations
  • Operational Efficiency
  • Database Management
  • Market understanding
  • Quality control
  • Strategic planning
  • Cold Calling
  • Goal-setting
  • New Business Development
  • Account management
  • Business development and planning
  • Forecasting ability
  • Verbal and written communication
  • Prospect targeting
  • Staff Management
  • Vendor management
  • Goals and performance
  • Sales expertise
  • Networking strength
  • Performance metrics
  • Relationship building and rapport
  • Systems and software programs
  • Relationship building and management

Websites

Additional Information

  • AWARDS | RECOGNITIONS | QUALIFICATIONS Diploma in Leadership & Management (2022), L‘Oreal Colour Trophy Awards Finalist (2019/22), NSW Small Business Champion Awards (2015), Cert IV Property Services Licence in Real Estate (2015), Success in Sustainability for Better Business Partnership Awards (2015), Bridal Expo Hair & Makeup (2015), Pink Ribbon Breast Cancer Foundation Charity Event (2014), REINSW Real Estate Registration (2013), Accredited Australian Hairdressing Council Gold Member (2010) Finalist in Business Achiever Awards (2008-2010) Small Business Ambassadors in sustainability for Energy Australia (2007) Sponsors Charity Fundraising Balls for Breast/Thyroid Cancer Foundation, Charity Fundraising Events for North Shore school functions, Chanel Elizabeth St Counter of the year 1st Team Nationally, Team Leader Marc Edwards Sydney Events, Cert IV Special effects Makeup, Cert IV Beauty Therapy

Timeline

Business Development Manager

Justin Ferguson | Ray White Cammeray
04.2017 - 03.2018

Client Services Manager

McGrath Estate Agents | Wahroonga & Hornsby
08.2016 - 04.2017

Sales Associate

Ray White Real Estate
05.2015 - 07.2016

BDM Lead Generator

McGrath Estate Agents
01.2013 - 01.2014

Small Business Co-Owner

Anjeos Hair & Beauty
10.2005 - Current

Diploma in Leadership & Management - Leadership & Management

Tafe NSW

License | Certificate IV in Property Services - Real Estate Licence

REINSW

Certificate I - Business Marketing

Hills Evening College

Certificate II - Real Estate

Real Estate Institute NSW

Certificate IV - Special Effects

The Makeup Glamour Technicians

Certificate 11 - Computer Studies

Hills Evening College

Certificate IV - Beauty Therapy

Australian Academy of Beauty Therapy

HSC - High School

Oakhill College

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Anna-Elizabeth Jones