Anna Faulise
Cronulla,NSW
Summary
Versatile hospitality worker with 3+ years of hands-on experience in the bar and restaurant industry. Has a well-rounded and extensive knowledge of ideal customer service, and bar etiquette. Has a proficiency in techniques and liquid measurements to expertly prepare alcoholic drinks, as well as promote food and beverage to guests based on their individualized preferences. Has a can-do, team player attitude and is excited to work in any area of the hospitality industry. Dedicated to being an efficient and helpful employee, in order to provide a positivie guest experience always.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Academic Advisor
Bryant and Stratton College
Orchard Park, NY
06.2023 - 04.2024
- Responsibilities include: Quality Assurance: I respond timely, empathetically and accurately to student inquiries and coaching students to develop skills related to academic work
- These skills include time management, study skills, technology, test taking and learning styles
- I develop action plans for related success with a focus on student persistence to graduation
- Retention Metrics: I work in a partnership with assigned groups of associates, financial aid advisors and instructors to assure that students are coached and guided closely through the subsequent semesters to ensure retention outcomes
- Weekly Registration: I convey the necessary aspects of curriculum, course sequencing, academic status, registration, and the importance of long-term career and academic planning
- Documentation: I support all key departmental operations including tracking statistics, retention assessment proper file documentation to ensure that retention initiatives and goals are attained
- Proactive Outbound Contact: I maintain direct and proactive contact with student advisees through calls, emails, and other contacts, ensuring students considered 'at risk' are prioritized.
Catering and Events Manager
The Catering Company
Fredonia, NY
11.2020 - 05.2023
- Managed and coordinated all aspects of catering events to ensure successful delivery of services.
- Developed menus, budgets, and timelines for events based on client needs and preferences.
- Supervised event staff to ensure quality service at all times during events.
- Organized and delegated tasks to kitchen staff prior to each event.
- Performed day-of coordination tasks such as setup and breakdown, room layout, decorating.
- Consulted with clients throughout the planning process to create custom menus that fit their budget and taste requirements.
- Implemented strategies to increase customer satisfaction ratings after each event.
- Monitored inventory levels of supplies needed for catering operations.
- Responded promptly to customer inquiries or complaints regarding catering services provided.
- Organized venues, budgets, guest lists, catering and event timelines.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Reserved space, equipment and personnel needed to facilitate events.
- Attended and participated in industry events.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected dining and serving areas for cleanliness and proper setup.
Bartender
Heenan’s Irish Pub
Fredonia, NY
08.2020 - 05.2023
- Responsibilities include: Independently opening and closing the establishment
- Making drinks accurately and quickly for large crowds
- Maintaining perfect organization and accuracy of all cash and card transactions
- Finalizing monetary reports at the end of each shift
- Constant multi-tasking with bar maintenance, cleaning, and serving customers
- Strong communication and conflict resolution skills.
Director of Communications
Greystone Nature Preserve
Fredonia, NY
08.2022 - 05.2023
- Responsibilities include: Co-directing: Working closely with the founder of Greystone to advance its mission and connect it to widespread members of the community
- This was done through effective communication, fundraising, and constant community outreach
- Developing, articulating, and implementing comprehensive and cohesive strategic plans for my colleagues who were also engaged in the communications department with me
- Serving as the primary staff member on the communications board to manage fundraising initiatives and community outreach implementation
- Developing an annual communications calendar
- Maintenance of an annual calendar of grant opportunities and writes all grant applications and progress reports
- Creating and distributing agency brochures and other printed materials as appropriate
- Maintaining media relations and writing agency press releases
- Specifically, I helped book appearances for myself and others on local news stations, to share the mission of Greystone
- Review and edit monthly newsletter, direct mail letters, thank you templates and other communication pieces
- Provide writing and copyediting support to executive leadership
- Prepare scripts/talking points for speaking engagements
- Manage, motivate, and mentor members of my team, to work to the highest professional standards.
Bartender/ Events Preparation
Patrick’s Rooftop
Buffalo, NY
11.2020 - 08.2022
- Responsibilities include: Large-scale event set up
- Directing catering set up for events
- Maintaining perfect organization and accuracy of all cash and card transactions
- Finalizing monetary reports at the end of each shift
- Constant multi-tasking with bar maintenance, cleaning, and serving customers
- Strong communication and conflict resolution skills
- Making drinks accurately and quickly for large crowds.
Cashier
Rite Aid
Orchard Park, NY
11.2017 - 08.2019
- Responsibilities include: Finalizing transactions on the cash register
- Scanning items, processing payments, applying coupons, handling payments, and issuing receipts
- Customer Service: providing product knowledge, answering customer inquiries, and handling customer complaints.
Legal Assistant
Lippes Mathias LLP
Buffalo, NY
- Responsibilities include: Data entry and the maintenance of accurate records of legal documents
- Assistance in legal case management, including organizing files, scheduling appointments, and managing deadlines
- Assistance in drafting legal documents, including pleadings, contracts, and correspondence
- Use of document handling systems to ensure efficient storage and retrieval of files, both digitized and paper
- Providing general support to the legal team; drafting, proofing, and locating documents that need review
- Managing and inputting online billing systems.
Education
Bachelor's - History, Communications
The State University of New York at Fredonia
05.2023
Advanced Regents Diploma -
Orchard Park High School
06.2018
Skills
- Excellent oral communication
- Detail Oriented
- Records Maintenance
- Multitasking
- Task Prioritization
- Conflict Management
- Teamwork and Collaboration
- Fluent in service industry knowledge
- Student Records Management
- Student Counseling and Advising
- Outstanding software familiarity
- Organizational Skills
Volunteer Experience
- Mission Trip Orchard Park Presbyterian Church, New Bern, NC, 01/06/2019, 01/12/2019, Fuller Center Disaster ReBuilders for Hurricane Florence Flood Recovery
- T.A.G (Together All Grow) Tutor for Burmese refugee children coming into Buffalo, NY., Buffalo, NY
- Youth Mission Trip Orchard Park Presbyterian Church, Jamestown, NY, 06/24/2018, 06/28/2018, Community Helping Hands, Lakeview Veterans Cemetery, St. Susan Center Soup Kitchen
- New York State Envirothon, Elma, NY, 03/2018
- Friends of Night People, Buffalo, NY, 05/2015, Volunteer Monthly Server, and Kitchen Cleaner
- T.A.G. (Together All Grow), Buffalo, NY, 08/2015, Volunteer English Tutor for Kenyan and Bantu Refugees
- Youth Mission Trip Orchard Park Presbyterian Church, Rochester, NY, 06/24/2016, 07/01/2017, Cameron Community Ministries, Food Link, CrackerBox Palace Farm Animal Haven
- Leadership Buffalo Youth, NY, 09/2016, 06/2017
- The International Coastal Cleanup, DuBois, PA, 06/28/2015, 07/03/2015, Built a handicap accessible ramp for a disabled family, Served at the DuBois Food Kitchen & Emergency Pantry
References
- Alice Cunningham, ajcunningham@kslnlaw.com, (716) 983-1282, Recent mentor for me as I have been navigating work in the legal field. Alice has helped me with career advice, job searching, and networking within the realm of civil law.
- Diane Clarke, clarkmoran@gmail.com, (716) 679-6603, Diane was my advisor at Greystone Nature Preserve. Diane has assigned me any and all jobs I took on during my time there.
- Shaun Heenan, (716) 949-8125, Shaun was my employer throughout college while I was bartending.
- Tammy Owen, (716) 310-2706, Tammy is my mother’s employer at VIA (Visually Impared Advacement), in Buffalo NY. I have worked alongside Tammy a few times, when asked to help set up fundraisers and events. I’ve also taken up volunteer positions in VIA’s manufacturing department, which Tammy oversees.
- Linda Babcock, (716) 863-2801, Linda Babcock is my church mentor and has been the one to introduce me to the many volunteer opportunities I’ve had.
Certification
- Holds a New South Wales RSA
- Holds full working rights in the state of New South Wales
- Holds a bartending and catering license in the state of New York
- Certified in Bartending Safety and Etiquette, from Ellicott Development Hospitality Course
- Certified in Microsoft Office Software, and separately Excel via an individual course
- Certified Paralegal from the State University of Fredonia, Junior Legal Dept.
References
References available upon request.
Timeline
Academic Advisor
Bryant and Stratton College
06.2023 - 04.2024
Director of Communications
Greystone Nature Preserve
08.2022 - 05.2023
Catering and Events Manager
The Catering Company
11.2020 - 05.2023
Bartender/ Events Preparation
Patrick’s Rooftop
11.2020 - 08.2022
Bartender
Heenan’s Irish Pub
08.2020 - 05.2023
Cashier
Rite Aid
11.2017 - 08.2019
Legal Assistant
Lippes Mathias LLP
Bachelor's - History, Communications
The State University of New York at Fredonia
Advanced Regents Diploma -
Orchard Park High School
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