ANNA FERRIN
Tapping,WA
Summary
A highly motivated individual with experience in the hospitality industry across Portugal and England. I have experience in medical administration and am always eager for opportunities to expand my knowledge and improve my skills.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Craigie Medical Centre
01.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Improved my communication skills with patients in person and via telephone calls
Medical Secretary (Work Experience)
Joondalup Orthopeadic Group (JOGWA)
12.2024 - 12.2024
- Opening/closing Clinic
- Meeting/Greeting patients
- Running Clinics
- Taking payments / billing patients
- Processing payments through to Medicare
- Settling Eftpos machine at end of day
- Managing incoming calls
- Printing and scanning documents
- Using Clinic to Cloud software programme
- Book patient follow up appointments
Bartender/Supervisor
Joe's Garage
01.2021 - 09.2024
- Developed strong decision making qualities when acting as supervisor
- Co-ordinated events alongside a large team
- Acted as representative to welcome and enhance customer presence
Waitress
Mowgli Street Food
01.2022 - 07.2024
- Built relationships with customers and improved customer satisfaction
- Provided excellent customer service whilst ensuring food arrived to tables promptly
- Collaborated with kitchen staff and fellow waitstaff
Waitress
Avanti Cocktail Bar and Tapas
09.2021 - 06.2022
- Worked within hygiene standards, keeping areas clean in compliance with regulation standards
- Remained up-to-date with menu items
- Operated a cash register and handled cash and card payments
Waitress
Abigail's Cafe
01.2021 - 12.2021
- Worked as a team and assisted with customer queries
- Managed time effectively to complete tasks
- Provided sales recommendations to customers
- Prepared alcoholic beverages and mixed cocktails
- Delivered food and drinks within set time-frames
- Performed opening and closing duties, including cleaning and restocking
Education
No Degree - IGCSES
Vale Verde International School
Portugal06-2020
Skills
- Microsoft Office
- High Energy and Approachable
- Customer Service
- Time Management
- Teamwork
- Basic Portuguese
Timeline
Medical Receptionist
Craigie Medical Centre
01.2025 - Current
Medical Secretary (Work Experience)
Joondalup Orthopeadic Group (JOGWA)
12.2024 - 12.2024
Waitress
Mowgli Street Food
01.2022 - 07.2024
Waitress
Avanti Cocktail Bar and Tapas
09.2021 - 06.2022
Bartender/Supervisor
Joe's Garage
01.2021 - 09.2024
Waitress
Abigail's Cafe
01.2021 - 12.2021
No Degree - IGCSES
Vale Verde International School
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