Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Anna-Gael Harrison (annie)

42 Gordon Street, Deepdene,VIC

Summary

Dependable, multi-tasking and articulate individual with experience in dynamic, high-performance, fast-paced environments. Maintains high-levels of customer satisfaction by smoothly resolving customer requests, needs and problems. Skilled in processing transactions, handling cash, working independently and in a team with extensive experience in hospitality and retail industries.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Specialist

Apple
08.2022 - Current
  • Creating personalised customer experiences
  • Providing meaningful solutions to customers needs
  • Assisting new owners setting up their new device and offering personalisation
  • Following company policies and procedures to deliver quality work
  • Bringing Apple products, services and the ecosystem to life through demos and any queries customers may have
  • Successfully working both independently and in a team to ensure success across all store areas
  • Addressing customer complaints and mitigated dissatisfaction by providing appropriate solutions
  • Staying up to date with new information, products, services and company initiatives through in-store experiences, peers, management team, attending training sessions and self-guided training
  • Handling in-store purchase payment processing with cash, credit cards, Latitude Financing and Carrier options

Team Leader

Boost Juice
09.2017 - 08.2022
  • Mentored and guided employees to ensure success with operating the store
  • Preparing smoothies and juices for customers
  • Using POS system to enter orders, process payments and issue receipts
  • Kept the shop and equipment clean, organised, sanitised and sufficiently stocked
  • Prepared fresh fruit and vegetables prior to store opening times to be used throughout the day
  • Counted cash in both register and safe at the start and end of the day
  • Processing delivery orders (Inter Fresh, PFD and milk orders)

Crew Member/Actress

Spooktober Halloween Festival
10.2017 - 10.2018
  • Worked well with teammates and accepted coaching from management team
  • Performed in the Halloween Haunted House as various Halloween characters
  • Acting as both waitress and actress in the VIP bar

Team Member

Roll'd
08.2016 - 11.2016
  • Food preparation prior to store opening
  • Kept work areas clean, organised and safe
  • Prepared beverages and completed food orders in an efficient and timely manner
  • Using POS system to enter orders, process payments and issue receipts


Education

Bachelor of Arts - Anthropology

La Trobe University
Melbourne, VIC
11.2024

High School Diploma -

Canterbury Girls' Secondary College
Canterbury, VIC
11.2016

Skills

  • Cash Handling
  • Leadership
  • Staff Education and Training
  • Detail-Oriented
  • Strong Time Management
  • Verbal and Written Communication
  • Safety and Cleanliness Standards
  • Flexible Hours
  • POS System Operations
  • Adaptable and Flexible
  • Building Customer Relationships and Loyalty
  • Collaboration

Certification

  • Working with Childrens Check (valid to 10/2023)

Additional Information

Extracurricular


Volunteer at Canterbury Child Care & Kindergarten (2013)

This role involved assisting staff members prepare food, cleaning around the centre and basic activities/engagement with the children.


Volunteer at Mercy Place Abbotsford Aged Care Facilities - Mercy Health (2013)

This role involved cleaning communal spaces, interaction with the residents and assisting the maintenance manager set up televisions around the facility.


Timeline

Specialist

Apple
08.2022 - Current

Crew Member/Actress

Spooktober Halloween Festival
10.2017 - 10.2018

Team Leader

Boost Juice
09.2017 - 08.2022

Team Member

Roll'd
08.2016 - 11.2016

Bachelor of Arts - Anthropology

La Trobe University

High School Diploma -

Canterbury Girls' Secondary College

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Anna-Gael Harrison (annie)